Kelsey Kreul
Plain,WI
Summary
Customer Service Representative with 5+ years of experience providing excellent customer support. Known for being a good communicator and empathetic, with a solid attention to detail. Able to handle customer inquiries and resolve issues efficiently and effectively. I am looking to leverage my skills to contribute to the success of a customer-focused organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
360i
Madison, WI
04.2024 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
Online Boutique Owner
Back 40 Boutique
Plain, WI
11.2022 - Current
- Managed new business startup by meeting government regulations and requirements
- Developed and ran all day-to-day store operations, including inventory, marketing, sales, and customer service
- Developed and maintained an online retail platform
- Oversaw the overall visual aesthetic and branding of the boutique, ensuring a consistent and appealing customer experience
Farm Hand
Plain Pastures
Plain, WI
05.2017 - Current
- Ensure the safety and well-being of livestock through regular monitoring and health checks
- Assist with the implementation of sustainable farming practices to reduce environmental impact and promote animal welfare
- Maintain cleanliness and organization of farm equipment and tools
- Organized records regarding feed intake, weight gain, and health treatments.
Personal Banker
Bank Of Prairie Du Sac
Prairie Du Sac, WI
07.2022 - 09.2023
- Identify opportunities for cross-selling and upselling banking products and services to clients
- Identify and evaluate customers; financial needs and recommend appropriate banking products and services to help them achieve their financial goals
- Followed operational standards, promoting security, risk management and compliance.
- Provide personalized financial advice and solutions to clients based on their individual needs and goals
Customer Service Associate
Ederer's Do It Best
Plain, WI
06.2021 - 07.2022
- Proactively offer product information and suggestions to customers to enhance their shopping experience and increase sales
- Assist customers with finding the appropriate tools and materials for their DIY projects, ensuring they have everything they need to complete their projects successfully
- Collaborate with team members to create engaging and informative product displays to attract attention and drive sales
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Senior Waitress
A&W® Restaurants
Bosc, WI
06.2017 - 04.2022
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Calculated charges, issued table checks and collected payments from customers.
Education
High School Diploma -
Sauk Prairie High School
Prairie Du Sac, WI06-2021
Skills
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Cross-Selling and Upselling
- Relationship Building
- Opportunity Identification
Certification
- Certified Wisconsin Public Notary - Exp. 04/24/27
References
References available upon request.
Timeline
Patient Experience Coordinator
360i
04.2024 - Current
Online Boutique Owner
Back 40 Boutique
11.2022 - Current
Personal Banker
Bank Of Prairie Du Sac
07.2022 - 09.2023
Customer Service Associate
Ederer's Do It Best
06.2021 - 07.2022
Senior Waitress
A&W® Restaurants
06.2017 - 04.2022
Farm Hand
Plain Pastures
05.2017 - Current
High School Diploma -
Sauk Prairie High School
Similar Profiles
Mikayla HaasMikayla Haas
MRI Technologist at UW Health Hospital and ClinicsMRI Technologist at UW Health Hospital and Clinics
Niels ScottNiels Scott
Major Product Support Representative at Finning CanadaMajor Product Support Representative at Finning Canada
Richard FluhartyRichard Fluharty
Lead Safety Specialist at Department of the Army - Letterkenny Army DepotLead Safety Specialist at Department of the Army - Letterkenny Army Depot
Nasima BegumNasima Begum
Diagnostics Coordinator / Patient Experience Coordinator / Lead Coordinator / Diagnostic Experience Team Leader at Doctor Care AnywhereDiagnostics Coordinator / Patient Experience Coordinator / Lead Coordinator / Diagnostic Experience Team Leader at Doctor Care Anywhere
Cionne StevensonCionne Stevenson
Patient Experience Coordinator at Aspen DentalPatient Experience Coordinator at Aspen Dental