Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Steinberg

Tulsa,OK

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

6
6
years of professional experience

Work History

Driver

DoorDash
Tulsa, Oklahoma
06.2022 - Current
  • Provided excellent customer service by responding promptly to customer inquiries.
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered goods and services to customers on time and in excellent condition.
  • Documented daily mileage, gas, and other data.
  • Achieved consistently high customer scores due to exceptional service.
  • Followed strict health and safety protocols when handling food items.

Pharmacy Assistant

CVS Pharmacy
Broken Arrow, Oklahoma
11.2020 - 03.2022
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Kept up to date on changes in insurance coverage policies related to prescriptions.
  • Greeted customers upon arrival at the pharmacy counter.
  • Delivered quality care to customers through close collaboration with pharmacist.

Shift Leader

CVS Pharmacy
Broken Arrow, OK
06.2020 - 03.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Server

Buffalo Wild Wings
Tulsa, Oklahoma
02.2019 - 01.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

Some College (No Degree) - Nursing

Tulsa Community College
Tulsa, OK

Skills

  • Customer Service
  • POS System Operation
  • Insurance Billing
  • Confidentiality understanding
  • FDA and HIPAA compliance
  • Decision-making capabilities
  • Problem-Solving
  • Staff Supervision
  • Training Employees
  • Flexible Schedule
  • Receiving incoming shipments
  • Processing orders
  • Processing payments
  • Safe Food Handling
  • Guest Engagement
  • Order Accuracy

Timeline

Driver

DoorDash
06.2022 - Current

Pharmacy Assistant

CVS Pharmacy
11.2020 - 03.2022

Shift Leader

CVS Pharmacy
06.2020 - 03.2022

Server

Buffalo Wild Wings
02.2019 - 01.2020

Some College (No Degree) - Nursing

Tulsa Community College

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Kelsey Steinberg