KELSEY G. SHEPHERD
Sachse,Texas
Summary
Seasoned customer service professional competent in organizing deliverables, and resolving customer concerns. Detail-oriented individual with a well-rounded skill set who is responsive and adaptable to changing conditions. Currently pursuing leadership level employment opportunities within the customer service sector.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Huffines Chrysler Jeep DODGE
Plano, Texas
02.2017 - Current
- Engages in effective communication with both service technicians and customers to assess recommended and performed services.
- Maintains consistent communication with customers throughout the service process until completion.
- Prepares detailed service estimates, actively sells routine maintenance and repair services, and conducts follow-ups to address unsold services and customer inquiries.
- Facilitates the coordination of alternate transportation options, including rental car reservations, bus or rail transportation, etc.
- Manages scheduling of appointments, answers phones, collects payments for services rendered, and ensures seamless opening and closing duties for the service operation.
Cashier/ Receptionist
Huffines Chrysler Jeep DODGE
Plano, Texas
02.2017 - Current
- Handled incoming phone calls and efficiently directed them to the appropriate departments.
- Conducted credit card transactions and meticulously tracked daily revenue.
- Additionally, processed service tickets to ensure accurate documentation and tracking of service-related activities.
Sales Leader
State Farm Agency
Irving, Texas
04.2016 - 10.2016
- Computed insurance premiums and collaborated with customers to establish suitable payment methods.
- Engaged in effective communication with policyholders, delivering and explaining policies, facilitating changes to beneficiaries, and recommending additions or alterations to policies.
- Conducted property inspections to assess and determine insurance risk.
Retail Associate
Academy Sports and Outdoors
Arlington, Texas
02.2012 - 07.2015
- Effectively multitasked to address the needs of multiple customers simultaneously, demonstrating adept time management and organizational skills.
- Collaborated seamlessly with various departments and higher management to enhance customer satisfaction and contribute to increased sales.
- Utilized Microsoft Office and applied other technical skills to merchandise products, employing strategic presentation techniques to boost sales.
Education
B.S. University Studies -
The University of Texas at Arlington
12.2014
Skills
- Microsoft Office
- Team Building
- Leadership
- Sales Experience
- Customer Relations
- Data Entry
- Customer Retention
- Service Recommendations
- Documentation and Reporting
- Multitasking and Organization
- Service Order Flow
Certification
Texas General Lines License, Property and Casualty
References
Upon Request
Timeline
Service Advisor
Huffines Chrysler Jeep DODGE
02.2017 - Current
Cashier/ Receptionist
Huffines Chrysler Jeep DODGE
02.2017 - Current
Sales Leader
State Farm Agency
04.2016 - 10.2016
Retail Associate
Academy Sports and Outdoors
02.2012 - 07.2015
B.S. University Studies -
The University of Texas at Arlington
Texas General Lines License, Property and Casualty
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