Kelsie Chapa
Victoria,TX
Summary
Hardworking employee with customer service, multitasking and time management ability. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Front End Department Supervisor
Lowe’s
02.2024 - Current
- Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection.
Receptionist
Spring Creek Pediatrics
11.2021 - 12.2022
- Adhere to strict HIPPA guidelines to protect patient(s) privacy.
- Coordinated check-in, check-out and payment for billing.
- Manage multi-line phone system and pleasantly greeted patients upon arrival.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Delivery Driver
FedEx
09.2017 - 09.2020
- Handled merchandise in accordance with product handling standards.
- Checked tires for proper inflation before leaving on each route.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Utilized street maps to plan and determine most efficient routes.
- Transported and safely delivered items to prevent damage or loss.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
Supervisor
Jason Deli
06.2009 - 08.2017
- Conducted weekly meetings with team members to discuss upcoming tasks and/ or projects.
- Complied with company policies, objectives and communication goals.
- Coached staff members to develop long-term career goals.
- Directed and supervised team of 15 employees in daily operations.
- Completed day-to-day duties accurately and efficiently.
Education
Victoria East High School
Victoria, TX06.2011
Skills
Training and mentoring
Team Building
Cash Handling
Team Supervision
Goals and performance
Microsoft Excel
Timeline
Front End Department Supervisor
Lowe’s
02.2024 - Current
Receptionist
Spring Creek Pediatrics
11.2021 - 12.2022
Delivery Driver
FedEx
09.2017 - 09.2020
Supervisor
Jason Deli
06.2009 - 08.2017
Victoria East High School