Kelsie Otterstein
Summary
I'm currently an Administrative Assistant with 8 years of healthcare experience ranging from medical reception duties to implementing new processes based on patient data collection. I'm in the process of obtaining my Bachelors Degree in Health and Human Services which I plan to use toward managing patients' care.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Pike County Memorial Hospital
11.2019 - Current
- Provide administrative support to the Clinic Director and Clinic team, including scheduling meetings and managing calendars.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Gather customer feedback through surveys and used the data to improve customer service.
- Resolve complex problems by working with other departments to provide solutions that meet patient needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Update policies and procedures to ensure we are following regulations appropriately.
- Collect CQI data and submit it for review
- Train new staff on office procedures, insurance processes and medical terminology.
- Work closely with Clinic Director to implement new processes and/or change current ones.
- Prepare reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assist with managing front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UTSkills
- Spreadsheet Management
- Office Administration
- Data Entry
- Quality Improvement
- Customer Service
Accomplishments
- Service Excellence Ambassador
Timeline
Administrative Assistant
Pike County Memorial Hospital
11.2019 - Current
Bachelor of Science - Health And Human Services
Western Governors University
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