Kelsie Ramirez
Spanaway
Summary
I am a highly motivated individual with exceptional work ethic, strong team collaboration abilities and effective communication skills. I am seeking to take the next career step and grow within an organization. I aim to utilize my skills and knowledge to the best of my ability. I am a highly dependable, ethical and reliable support specialist and leader that blends advanced organizational and business acumen. I work effectively with cross-functional teams to ensure operational and service excellence.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Southern Glazer's Wine and Spirits
07.2023 - 10.2025
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained spread sheets for meetings, generating data reports for teams and supervisors, input data entry for all inventory and for the company system.
- Tracking office supplies and product inventory to ensure timely replenishment, verifying goods against purchase orders and invoices, updating company's inventory data and coordinating schedules with customers and suppliers.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Air Express Agent
UPS Supply Chains Solutions
08.2021 - 07.2023
- Answered multi-line phones; taking messages and transferring calls, providing technical support, resolving any cargo/delivery issues and open supply chain requests for customers and centers.
- Scheduling pick up appointments, coordinating international shipping, and arranging and managing transportation for cargo.
- Preparing documents for shipments and flights, ensuring all shipments comply with international trades, customs laws, local rules and other federal rules.
- Managed mainliner freight rates and taxes with suppliers and airlines.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Collected, arranged, and input information into the database system.
- Maintained database systems to track and analyze operational data, performing data entry into the company system and prepared monthly reports.
Education
High School Diploma -
Todd Beamer High School
Federal Way, WASkills
- Scheduling appointments
- Microsoft 360 Access / excel sheets / outlook / works books
- Filing
- Inbound phone call handling
- Customer database systems
- Documentation and recordkeeping
- Freight forwarding
- Warehousing operations
- Office Administration
- Exceptional customer service skills
- Data entry programs
- Appointment scheduling
Timeline
Administrative Coordinator
Southern Glazer's Wine and Spirits
07.2023 - 10.2025
Air Express Agent
UPS Supply Chains Solutions
08.2021 - 07.2023
High School Diploma -
Todd Beamer High School