Ke'Miah Riggins
Tampa,FL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Call Center
Maximus
Tampa, FL
10.2024 - 03.2026
- Facilitated effective communication strategies to enhance team collaboration.
- Facilitated effective communication through call handling, enhancing customer satisfaction and support.
- Engaged in active listening to support team collaboration and understanding.
- Developed comprehensive product expertise to elevate customer engagement.
- Organizational skills
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Managed high volume inbound calls efficiently, ensuring timely resolution of customer inquiries.
- Documented customer interactions in CRM system, maintaining accurate records for follow-up actions.
- Processed orders and maintained accurate records using CRM software.
- Resolved customer inquiries efficiently through active listening and clear communication.
- Managed high call volumes while maintaining professionalism and composure under pressure.
- Utilized multi-channel communication tools to enhance customer engagement experience.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Customer Service Representative
Circle K
Tampa, FL
08.2025 - 10.2025
- Greeting customers and providing excellent customer care.
- Working with the store's food program and maintaining store cleanliness.
- Working as part of a team to achieve daily goals.
- Assisted customers with inquiries and complaints, ensuring prompt resolution and satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transaction processing and balancing at shift end.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Team Member
Raymond James Stadium
Tampa, FL
08.2025 - 10.2025
- Guest Assistance
- Customer Service
- Issue Resolution
- Safety and Security
- Accessibility
- Maintaining Order
- Communication
- Positive Attitude
- Ticket taking and checking
- Escorting Guest
- Enforcing stadium policies
- Addressing complaints
- Answering Questions
- Assisting with lost and found
- Assisting with crowd management
- Assisted in setup and breakdown of event spaces to ensure smooth operations.
- Provided excellent customer service by addressing patron inquiries and resolving issues promptly.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
FedEx Package Handler
FedEx Ground
Tampa, FL
12.2024 - 05.2025
- Sorting
- Loading and unloading
- Scanning and tracking
- Preparing packages
- Communicating
- Maintaining work area
- Filling orders
- Checking shipping manifests
- Attention to detail
- Time management
- Communication
- Adaptability
- Sorted and organized packages for efficient processing and distribution.
- Operated conveyor systems to ensure smooth package flow throughout facility.
McDonald's Crew Member
McDonald's
Tampa, FL
03.2025 - 04.2025
- Greeting customers
- Taking Orders
- Providing Assistance
- Operating the Drive Thru
- Restocking supplies
- Ensuring food safety and quality
- Maintaining cleanliness
- Working as part of a team
- Following Instructions
- Being punctual and reliable
- Assisting with training
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare menu items.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash register transactions accurately and efficiently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Hostess/Server/Barista
Hard Rock Cafe and Casino
Tampa, FL
05.2024 - 01.2025
- Hostess
- Greets customers and welcomes them to the restaurant
- Seats customers at tables or in waiting areas
- Manages a waitlist during busy times
- Takes phone reservations
- Provides menus to customers
- Assigns customers to tables based on their needs and rotation
- Server
- Takes orders from customers
- Serves food and drinks to customers
- Provides attentive service to customers
- Receives feedback from customers
- Barista
- Greets customers and provides a friendly environment
- Takes orders for hot and cold drinks, food, and other items
- Prepares and serves drinks and food
- Maintains a clean and organized workspace
- Provides excellent customer service
- Greeted and seated guests, ensuring positive first impressions and efficient flow.
- Managed reservation system, optimizing table assignments for maximum occupancy.
Education
High school diploma -
Alonso High School
Tampa, FL05-2024
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Complaint handling
Team development
Multi-line phone talent
Product and service solutions
De-escalation techniques
Certification
- Entrepreneur & small businesses April 2024 to Present
Languages
English - Fluent
Timeline
Customer Service Representative
Circle K
08.2025 - 10.2025
Team Member
Raymond James Stadium
08.2025 - 10.2025
McDonald's Crew Member
McDonald's
03.2025 - 04.2025
FedEx Package Handler
FedEx Ground
12.2024 - 05.2025
Customer Service Representative/Call Center
Maximus
10.2024 - 03.2026
Hostess/Server/Barista
Hard Rock Cafe and Casino
05.2024 - 01.2025
High school diploma -
Alonso High School