Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ken Rushford

Cincinnati,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Louisville Tile
03.2009 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Kemper Design Center
08.1997 - 03.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Elder High School
Cincinnati, OH
06.1976

Skills

  • Stocking and Replenishing
  • Customer Relations
  • Sales Expertise

Timeline

Customer Service Representative

Louisville Tile
03.2009 - 01.2023

Customer Service Representative

Kemper Design Center
08.1997 - 03.2009

High School Diploma -

Elder High School
Ken Rushford