Summary
Overview
Work History
Education
Skills
Photography/Graphic design
Timeline
Generic

Kena Harpel

Fort Morgan

Summary

Proven leader and effective communicator, adept in emergency response and customer service, honed at Fort Morgan and McDonald's. Excelled in staff supervision, enhancing swimmer safety, and resolving conflicts with empathy. Certified in CPR/AED, showcasing a commitment to safety and team collaboration. Achieved significant improvements in guest satisfaction through diligent rule enforcement and team management.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Crew Member

Arbys Resturant
10.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Head Lifeguard

Fort Morgan
05.2024 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
  • Monitored assigned areas for unsafe activity and took corrective actions.

Customer Service Cashier

McDonald's
10.2023 - 04.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.

Lifeguard

Fort Morgan
05.2021 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Teaching Swimming lessons.

Customer Service Cashier

Arbys Resturant
10.2022 - 03.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Restaurant Hostess

Cables
09.2021 - 01.2022
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Education

Morgan Community College
Fort Morgan, CO
08.2024 - 12.2024

Colorado Mountain College
Glenwood Springs, CO
08.2023 - 05.2024

High School Diploma -

Weldon Valley
Weldona, CO
05.2023

Skills

    Customer Service

    Team Management

    Staff Supervision

    Emergency Response

    First and CPR instruction

    Conflict Resolution

    Patience and Empathy

    Water rescue techniques

    Certified in CPR/AED

    Rule Enforcement

    Teamwork and Collaboration

    Heavy Lifting

Photography/Graphic design

I took a year of Photography and Graphic design at Colorado Mountain College. I have been using it to help family and friends with their business and/or for their personal use. 

Timeline

Crew Member

Arbys Resturant
10.2024 - Current

Morgan Community College
08.2024 - 12.2024

Head Lifeguard

Fort Morgan
05.2024 - 08.2024

Customer Service Cashier

McDonald's
10.2023 - 04.2024

Colorado Mountain College
08.2023 - 05.2024

Customer Service Cashier

Arbys Resturant
10.2022 - 03.2023

Restaurant Hostess

Cables
09.2021 - 01.2022

Lifeguard

Fort Morgan
05.2021 - 08.2023

High School Diploma -

Weldon Valley

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Kena Harpel