Kendall Lindquist
Newport,NC
Summary
Detail-oriented customer service representative recognized for strong organization and time management skills. Demonstrated success in resolving issues, mentoring teams, and streamlining communication processes to improve satisfaction and retention. Currently handling Ford Pension and 401k participants.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alight Solutions
03.2021 - Current
- Resolved customer inquiries and issues using CRM software to enhance satisfaction and retention.
- Streamlined communication processes between departments to expedite issue resolution and improve response times.
- Implemented feedback mechanisms to gather customer insights, driving service enhancements and process improvements.
- Mentored junior representatives, providing guidance on best practices and effective problem-solving techniques.
- Analyzed customer interaction data to identify trends, informing strategic decisions for service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Certified Nursing Assistant
Arkansas Hospice
09.2018 - 01.2020
- Assisted patients with daily living activities, enhancing comfort and quality of life.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated families on caregiving techniques to improve patient support at home.
- Advocated for patients' needs, fostering a compassionate and supportive environment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL06.2013
Sociology
Arkansas State University
Mountain Home, ARSkills
- Training & Development
- Friendly, positive attitude
- Organization and time management
- Remote office availability
- Genesys Cloud
Programs Trained in:
- Care Portal
- Microsoft Teams
- Microsoft Office (word, excel, powerpoint)
- NICE Quality System
- CARE Quality System
Timeline
Customer Service Representative
Alight Solutions
03.2021 - Current
Certified Nursing Assistant
Arkansas Hospice
09.2018 - 01.2020
High School Diploma -
Plainfield Central High School
Sociology
Arkansas State University