Kendall Shulka
West Bend,WI
Summary
Experienced restaurant manager with a proven track record of delivering great service and building lasting customer relationships. Skilled at enhancing guest experiences through clear communication and effective problem-solving. Recognized for strong teamwork, adaptability, and thriving in fast-paced environments. Handles conflicts with empathy, makes quick decisions, and manages time well to ensure smooth day-to-day operations.
Overview
6
6
years of professional experience
Work History
Human Resources Specialist
US Army
03.2025 - Current
- Communicating ideas, thoughts, and documenting information through software such as Word and Excel.
- Facilitated conflict resolution strategies, promoting a collaborative work environment.
- Implemented HR policies ensuring compliance with federal regulations and organizational standards.
- Facilitated conflict resolution strategies, promoting a positive workplace culture and employee relations.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Providing information to new recruits.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Manage over 50 recruits each day.
Restaurant Manager
Jumbos Frozen Custard
West Bend, WI
09.2020 - Current
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored staff on best practices in food safety and customer interaction.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Oversee a team over 25 staff members.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
West Bend East Highschool
West Bend, WI01-2024
Skills
- Customer relations
- Policies and procedures
- Conflict resolution skills
- Decision-making
- Complex Problem-solving
- Time management
- Organizational skills
- Multitasking
- Customer engagement
AAM (Army Achievement Medal)
- Ranking in the top three for highest shooter in my company and boosting our overall metrics.
Accomplishments
- Achieved Sharpshooter qualification with the M4
- Made the honors list during Advanced Individual Training.
Timeline
Human Resources Specialist
US Army
03.2025 - Current
Restaurant Manager
Jumbos Frozen Custard
09.2020 - Current
High School Diploma -
West Bend East Highschool