Riley Kirby
Buffalo,NY
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Burger King and JCPenney. Excelled in teamwork, cash handling, and patient assistance, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional people skills and a strong willingness to learn, aiming to leverage these abilities in a challenging new role.
Overview
4
4
years of professional experience
Work History
Crew Member
Burger King
08.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Direct Support Professional
Intandem
01.2022 - 02.2025
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
Crew Member
Dunkin' Donuts
05.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Sales Associate
JCPenney
11.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Medical Informatics
CaBoces
Olean, NY06-2020
Skills
- Customer service
- Problem-solving skills
- Teamwork and collaboration
- Cleaning
- Direct patient care
- Medical coding
- Excellent people skills
- Cash handling
- Data entry
- Medical record-keeping
- Patient assistance
- Leadership qualities
- Willingness to learn
Timeline
Direct Support Professional
Intandem
01.2022 - 02.2025
Crew Member
Burger King
08.2021 - Current
Crew Member
Dunkin' Donuts
05.2021 - 08.2021
Sales Associate
JCPenney
11.2020 - 06.2021
No Degree - Medical Informatics
CaBoces
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