Kendra Carrillo
Austin,TX
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
14
14
years of professional experience
Work History
Shift Lead
Walgreens
Austin, TX
02.2018 - Current
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Trained team on procedures and sales tactics to reach daily sales goals.
- Conducted inventory, resolved discrepancies and completed paperwork to keep the system accurate and current.
- Assisted with purchases, locating items and signing up for rewards programs
- Operated the cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Managed 10/15 team members
- Responsible for opening and closing the store.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory levels, minimizing stock discrepancies through regular audits.
Cashier
Ricks Cleaners
Westlake, TX
12.2017 - 02.2018
- Operated the cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operations.
- Responsible for opening and closing.
- Inspected items for damage and obtained replacement/reimbursements for customers.
- Scanned customer purchases, supporting transactions to streamline the sales process.
- Resolved issues with the cash registers, card scanners and printers.
- Managed cash drawer, ensuring accuracy and accountability.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, providing exceptional service, giving an increase in customers of at least 5%
Shift Lead
Family Thrift Center
Austin, TX
01.2012 - 10.2015
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted with performance reviews to identify areas of improvement.
- Delegated tasks to employees and monitored activities and task completion.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Supervised, motivated and let employees maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer issues swiftly, maintaining high satisfaction ratings and loyalty.
- Trained and mentored 10 team members on customer service excellence and operational efficiency.
Education
Medical Billing And Coding - Medical Billing And Coding
Southern Careers Institute
Austin, TX06-2014
Skills
- Client support
- Staff development
- Experience in leadership
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Multitasking
- Relationship building
- Customer service focus
- Employee training
- Team motivation
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Additional Information
Bilingual- Speak, read, and write fluently in both English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
02.2018 - Current
Cashier
Ricks Cleaners
12.2017 - 02.2018
Shift Lead
Family Thrift Center
01.2012 - 10.2015
Medical Billing And Coding - Medical Billing And Coding
Southern Careers Institute