Kendra Dignan-Buers
Whitmore Lake,MI
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and problem-solving skills at Dunkin' Donuts and other roles to improve service efficiency. Demonstrated expertise in customer service and time management, significantly contributing to workplace productivity without compromising quality.
Overview
6
6
years of professional experience
Work History
Crew Member
Dunkin' Donuts
08.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Retail Sales Associate
Michaels Arts and Crafts
01.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sandwich Artist
Jimmy John's Gourmet Sandwiches
01.2022 - 06.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Fast Food Worker
McDonald's
11.2020 - 12.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Restaurant Hostess
Buffalo Wild Wings
08.2019 - 10.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Lifeguard
Independence Lake County Park
04.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Busser
Whitmore Lake Tavern
04.2017 - 09.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Medical Assistant
Ross Medical Education Center
Brighton, MI12-2024
High School Diploma -
Whitmore Lake High School
Whitmore Lake, MI04-2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
Dunkin' Donuts
08.2022 - 04.2023
Retail Sales Associate
Michaels Arts and Crafts
01.2022 - 08.2022
Sandwich Artist
Jimmy John's Gourmet Sandwiches
01.2022 - 06.2022
Fast Food Worker
McDonald's
11.2020 - 12.2021
Restaurant Hostess
Buffalo Wild Wings
08.2019 - 10.2020
Lifeguard
Independence Lake County Park
04.2019 - 08.2019
Busser
Whitmore Lake Tavern
04.2017 - 09.2017
Medical Assistant
Ross Medical Education Center
High School Diploma -
Whitmore Lake High School
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