Kendra Owens
Port Wentworth,GA
Summary
Detail-oriented professional with expertise in data entry accuracy and patient support. Committed to protecting patient information while delivering exceptional service and fostering team collaboration to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
St Joseph Candler Hospital
Savannah, Georgia
09.2021 - Current
- Answered phones and directed calls to appropriate departments promptly.
- Managed patient inquiries and resolved concerns with professionalism.
- Maintained patient confidentiality while handling sensitive information carefully.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided guidance to new team members on how to perform tasks correctly.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Verified insurance eligibility for patients using electronic health record systems.
- Coordinated with healthcare providers to obtain necessary documentation for claims processing.
- Communicated with patients regarding their insurance benefits and verification status.
- Maintained accurate records of insurance verifications in the database system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Navigated through multiple online systems to obtain documentation.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Participated in training sessions on new software programs used for verification purposes.
House Leader
GATEWAY BEHAVORIAL HUMAN SERVICES
Savannah, Georgia
05.2015 - 01.2020
- Supervised daily operations of residential units for individuals with behavioral health needs.
- Developed and implemented individualized care plans in collaboration with interdisciplinary teams.
- Coordinated activities to promote social skills and community integration for residents.
- Monitored compliance with safety regulations and quality standards within the facility.
- Managed scheduling and resource allocation to ensure optimal staffing levels at all times.
- Supported and assisted patients in completion of daily living activities and distributed medications to geriatric residents.
- Provided support and guidance to residents in the form of counseling, referrals and conflict resolution.
Education
Associate of Arts - Business Adminstration
Saint Leo University
Saint Leo, FLCertificate - Healthcare Admissons
Savannah Technical College
Savannah, GASkills
- Customer service
- Effective communication
- Medical terminology
- Patient confidentiality
- Data entry accuracy
- Team collaboration
- Information protection
Timeline
Guest Service Representative
St Joseph Candler Hospital
09.2021 - Current
House Leader
GATEWAY BEHAVORIAL HUMAN SERVICES
05.2015 - 01.2020
Associate of Arts - Business Adminstration
Saint Leo University
Certificate - Healthcare Admissons
Savannah Technical College