Kendra Papworth
Walla Walla,WA
Summary
I'm a hardworking, and highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Quick and eager to learn.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Graze
05.2023 - 01.2024
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Managed inventory levels and minimized loss, following company systems and guidelines by placing orders for supplies as needed.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept up with daily tasks while being in a fast paced environment.
- Prepped food every morning, and on occasion prepped catering orders.
Server
Pizza Hut
12.2021 - 06.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Memorized menu to help diners make informed meal choices.
- Delivered customer checks and securely processed credit card or cash payments.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Hostess
Big House Brew Pub
05.2021 - 09.2021
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Communicatied between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Answered phone calls to take reservations and address guest questions and concerns.
Skills
- Guest Service
- Decision-making capabilities
- Organizational skills
- Attention to detail
- Team leadership
- Problem-solving abilities
- Menu Memorization
- High-Volume Dining
- Hospitality and Accommodation
Certification
Food Handlers Permit
Mast Permit
Timeline
Shift Lead
Graze
05.2023 - 01.2024
Server
Pizza Hut
12.2021 - 06.2023
Hostess
Big House Brew Pub
05.2021 - 09.2021
Food Handlers Permit
Mast Permit
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