Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendra Walker

Oklahoma City,Ok

Summary

To gain employment in a competitive work field, geared toward professional development. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Costco.com
08.2023 - Current
  • Answer phones for members
  • Help members place orders
  • Assisted customers with product inquiries and order placement.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed returns and exchanges in accordance with company policies.
  • Collaborated with team members to enhance service delivery efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.

Program Assistant

Jordans Crossing
Oklahoma City, Ok
09.2022 - 03.2023
  • Performs administrative duties and advanced level receptionist duties within the agency
  • Answers phones
  • Greets visitors/staff coming to the area
  • Performs general office duties related to the same
  • Completes routine assignments and/or special assignments on a daily basis
  • Scheduled intakes
  • Intakes questionnaires

Dietary Aide/Housekeeping

Jordans Crossing
04.2020 - 09.2022
  • As a dietary health professional preparing and cooking meals
  • Maintaining the cleanliness of the work area

CDT (Chemical Dependency Tech)

Jordans Crossing
04.2019 - 04.2020
  • Provides support to staff, participants and children in a residential substance abuse facility as needed
  • Other duties include assisting with groups
  • Completing paperwork
  • Cleaning rooms/areas
  • Purchasing necessary items

Medical Records Specialist

Neuroscience Specialist
Okc, Ok
09.2018 - 04.2019
  • Organize and maintain health information both on paper and electronically
  • File maintenance
  • Coding and billing
  • Report analyzing
  • Performing office duties

Central Processing

Hertz Corporation
Okc, Ok
01.2018 - 09.2018
  • Responsible for all documents as it relates to titles and registration of vehicles prior to 3rd party review
  • Other duties include interviewing, assessing, and researching applicants

ROI Specialist

Children's Hospital
Okc, Ok
11.2014 - 01.2018
  • Responsible for retrieving medical records
  • Other duties include patient records
  • Organizing files
  • Searching for patient files
  • Reporting to medical staff
  • Solving inconsistencies

Education

Associate Degree - Business

Southern New Hampshire University
07.2025

High School Diploma -

Emerson Alternative Education
Oklahoma City, OK
05.2005

Skills

  • Records Maintenance
  • Telephone Etiquette
  • Customer Service
  • Clerical Skills
  • Typing Skills 90 WPM
  • Communication Skills
  • Report Analyzing
  • Microsoft Office
  • Time management
  • Organization
  • Problem Solving
  • Customer service
  • Office administration
  • Data entry
  • Effective communication
  • Problem resolution
  • Team collaboration
  • Records management
  • Multi-line phone talent
  • Typing proficiency
  • Call center procedures
  • Refund management
  • Inbound and outbound calling
  • Call center operations
  • Customer relationship management (CRM)
  • Strong teamwork
  • Money handling
  • Positive and professional
  • Typing 25 wpm
  • Paperwork processing

References

  • Mellisia Jones, MS BHCMII Behavioral Health Specialist, Give2GiveYouthServices@outlook.com, 318-243-0172
  • Wynema Ra, Director of Jordan's Crossing, Wynemar@red-rock.com, 405-613-2395
  • Uceta White, Case manager Mental Health, Uceta14@gmail.com, 405-835-4295

Timeline

Customer Service Representative

Costco.com
08.2023 - Current

Program Assistant

Jordans Crossing
09.2022 - 03.2023

Dietary Aide/Housekeeping

Jordans Crossing
04.2020 - 09.2022

CDT (Chemical Dependency Tech)

Jordans Crossing
04.2019 - 04.2020

Medical Records Specialist

Neuroscience Specialist
09.2018 - 04.2019

Central Processing

Hertz Corporation
01.2018 - 09.2018

ROI Specialist

Children's Hospital
11.2014 - 01.2018

Associate Degree - Business

Southern New Hampshire University

High School Diploma -

Emerson Alternative Education

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