Kendra Walker
Oklahoma City,Ok
Summary
Dynamic and dedicated customer service representative with extensive experience in fostering client relationships and driving satisfaction. Known for a positive attitude and strong teamwork skills, consistently contributing to a collaborative work environment. Passionate about professional development and committed to enhancing company success through effective communication and partnership cultivation. Results-oriented with a proven track record of building rapport and growing businesses in competitive industries.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Costco.com
Oklahoma City, OK
07.2023 - Current
- Provided customer support by answering member phone calls
- Guided members through order placement process to ensure accuracy
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication, enhancing overall customer experience.
- Processed returns and exchanges in accordance with company policies.
- Collaborated with team members to enhance service delivery efficiency.
- Answered customer inquiries, providing accurate product and service information to support informed decision-making.
- Managed high-volume inbound and outbound calls, ensuring customer satisfaction through effective communication.
- Resolved customer inquiries and issues using CRM software to track interactions and outcomes.
Recovery Advocate
Catalyst
Oklahoma City, OK
09.2025 - 07.2026
- Provided crisis intervention and emotional support during critical recovery moments.
- Developed and implemented outreach strategies to engage at-risk populations effectively.
- Facilitated recovery programs to support individuals in overcoming substance use challenges.
- Collaborated with multidisciplinary teams to create personalized treatment plans for clients.
Program Assistant
Jordans Crossing
Oklahoma City, Ok
08.2022 - 02.2023
- Executed administrative and advanced receptionist duties to support efficient agency operations
- Handled incoming phone calls to assist clients and staff.
- Greets visitors/staff coming to the area
- Performs general office duties related to the same
- Managed routine and special assignments daily to ensure operational continuity
- Coordinated scheduling of client intakes to ensure smooth operations.
- Collected and processed client questionnaires during intake sessions.
Dietary Aide/Housekeeping
Jordans Crossing
03.2020 - 08.2022
- Prepared and cooked nutritious meals to meet dietary needs of residents
- Cleaned work area daily to ensure a safe and hygienic environment.
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutritionists to ensure accurate meal preparation for residents' needs.
CDT (Chemical Dependency Tech)
Jordans Crossing
03.2019 - 03.2020
- Supported staff, participants, and children in a residential substance abuse facility.
- Assisted with group sessions to facilitate participant engagement and support recovery
- Completed documentation for client records in a timely manner.
- Cleaned and sanitized residential rooms to maintain hygienic conditions.
- Purchased supplies to support daily operations of the facility.
Medical Records Specialist
Neuroscience Specialist
Okc, Ok
08.2018 - 03.2019
- Organize and maintain health information both on paper and electronically
- Maintained organized filing systems for health records
- Processed medical coding and billing for patient records
- Conducted analysis of reports for data insights
- Executed various office duties to support daily operations
Central Processing
Hertz Corporation
Okc, Ok
12.2017 - 08.2018
- Managed all documents related to titles and registration of vehicles prior to 3rd party review.
- Conducted interviews and assessments, researched applicants to ensure qualification
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
ROI Specialist
Children's Hospital
Okc, Ok
10.2014 - 12.2017
- Retrieved medical records.
- Managed patient records to ensure compliance and accessibility
- Sorted and categorized files for easy access
- Conducted searches for patient files in electronic and paper records
- Communicated important updates to medical staff regarding patient care
- Addressed and corrected inconsistencies in patient records
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Massachusetts, New Hampshire 04.2027
High School Diploma -
Emerson Alternative Education
Oklahoma City, OK05.2005
Skills
- Records Maintenance
- Customer Service
- Clerical Skills
- Typing Skills 90 WPM
- Communication Skills
- Microsoft Office
- Time management
- Organization
- Problem Solving
- Customer service
- Office administration
- Data entry
- Effective communication
- Team collaboration
- Records management
- Multi-line phone talent
- Call center procedures
- Inbound and outbound calling
- Strong teamwork
- Money handling
- Positive and professional
- Paperwork processing
- Active listening
- Call center experience
References
- Mellisia Jones, MS BHCMII Behavioral Health Specialist, Give2GiveYouthServices@outlook.com, 318-243-0172
- Wynema Ra, Director of Jordan's Crossing, Wynemar@red-rock.com, 405-613-2395
- Uceta White, Case manager Mental Health, Uceta14@gmail.com, 405-835-4295
Timeline
Recovery Advocate
Catalyst
09.2025 - 07.2026
Customer Service Representative
Costco.com
07.2023 - Current
Program Assistant
Jordans Crossing
08.2022 - 02.2023
Dietary Aide/Housekeeping
Jordans Crossing
03.2020 - 08.2022
CDT (Chemical Dependency Tech)
Jordans Crossing
03.2019 - 03.2020
Medical Records Specialist
Neuroscience Specialist
08.2018 - 03.2019
Central Processing
Hertz Corporation
12.2017 - 08.2018
ROI Specialist
Children's Hospital
10.2014 - 12.2017
High School Diploma -
Emerson Alternative Education
Associate of Science - Criminal Justice
Southern New Hampshire University