Kendrah Braggs
Houston
Summary
Resourceful Patient Care Coordinator experienced in directing high-quality patient care programs. Contributed to successful outcomes through creativity, problem-solving skills, and a strong emphasis on teamwork and interpersonal communication. Focused on delivering efficient care and enhancing patient experiences.
Overview
1
1
Certification
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Patient Care Coordinator
United Health Group, Optum
Eden Prairie
09.2024 - 01.2026
- Coordinated patient appointments and managed scheduling for optimal workflow.
- Communicated with healthcare providers to ensure accurate patient information.
- Assisted patients in navigating insurance benefits and coverage options.
Customer Service Representative
Optum
10.2023 - 08.2024
- Answer and handle inbound calls from customers regarding medical insurance and assisted customers with mail order prescriptions.
- Resolved customer inquiries using company knowledge base and resources.
- Assisted customers with account management and service issues.
- Educated customers on available services and benefits offered by the company.
Corrections Officer
Texas Department Of Criminal Justice
Houston
02.2020 - 09.2023
- Assisted in managing inmate activities and behavior.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Completed regular trainings and upheld necessary certifications to ensure compliance with facility standards.
- Assisted in managing inmate behavior and maintaining order.
- Attended regular trainings and maintained appropriate certifications.
- Managed visitor sign-in process, documenting activities and maintaining accurate visitation logs.
Customer Service Representative(Temporary)
Harte-Hanks, Inc
Austin
02.2019 - 11.2019
- Managed incoming calls in call center, addressing customer inquiries and concerns.
- Completed basic paperwork for processing customer requests., data entry, sales, resolve customer issues.
- Handled incoming calls in a call center setting.
- Utilized strong communication skills to resolve product and consumer complaints.
- Set up and activate customer accounts.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Uphold quality control policies and procedures to increase customer satisfaction.
Customer Service Specialist
Walmart
Missouri City
08.2016 - 12.2018
- Assisted customers with returns, exchanges, money orders, money transfers, and bill pay to ensure their needs were met.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to enhance customer satisfaction and maintain service standards.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, delivering frontline support for product and service transactions.
Medical Assistant Externship
Occupational Medical Care
Nederland
08.2015 - 06.2016
- Logged 200 hours of hands-on experience in patient care.
- Answered phones, checked in/out patient, prepared new patient charts.
- Pulled and filed charts daily. Recorded vital signs.
- Recorded accurate patient history and vital signs while triaging patients to support effective clinical assessments.
- Draw up and administer injections.
- Answered phones, checked in/out patient, prepare new patient charts.
- Conducted laboratory tests, ensuring proper administration and packaging of samples.
- Assisted physicians with injury examinations and treatment procedures to enhance patient care.
Cashier
Walmart
Pearland
10.2013 - 12.2014
- Greet customers as they arrive and direct them to merchandise they need.
- Assist customers with buying decisions when required.
- Operate cash register and adding machine in order to manage cash for sold items.
- Calculate discounts as appropriate.
- Tag items for price and expiry date, and stock items when required.
- Balance all transaction at the end of the day for cash reconciliation.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Representative
Xerox/Capital
Houston
06.2011 - 09.2013
- Took inbound calls for providing service and product information.
- Provided callers with information on credit cards.
- Resolved customers' technical issues over the phone.
- Generated tickets for problems that cannot be resolved over the phone.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Receptionist
Holiday Inn
Port Arthur
08.2009 - 04.2011
- Answered incoming phone calls promptly to assist customers., attend to guests.
- Answered calls and assisted guests with inquiries and needs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Received incoming calls and coordinated with staff to effectively address customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Collaborated with housekeeping and maintenance staff to promptly resolve building and room issues.
Education
High School Diploma - Academic Basics And Health Scieo
Memorial High School
Port Arthur, TX 08.2004 - 05.2009
Some College (No Degree) - Medical Assistant
Kaplan Collage
Beaumont, TX 03.2014 - 01.2015
Skills
- Patient care coordination
- Medical terminology
- Dental insurance knowledge
- Patient billing
- Insurance verification
- Healthcare compliance
- Medical office experience
- Front desk
- Microsoft Excel
- Microsoft Word
- Attention to detail
- Problem solving
- Effective communication
- Communication skills
- HIPAA compliance
- Account management
Certification
- Medical Assistant, Skills, computerized scheduling, Medisoft, laboratory testing, infection control, EKG positioning, Injections and vital signs, Microsoft Word, 10 key by CPR and HIPAA certified, patient care concepts, touch. Pharmacology, specimen collection and analysis, Call Documentation, Office emergencies and cardiac care, Hematology and Credit Card Payment Processing, Phlebotomy, human development, records.
- CPR Certification
Personal Information
Authorized To Work: US
Timeline
Patient Care Coordinator
United Health Group, Optum
09.2024 - 01.2026
Customer Service Representative
Optum
10.2023 - 08.2024
Corrections Officer
Texas Department Of Criminal Justice
02.2020 - 09.2023
Customer Service Representative(Temporary)
Harte-Hanks, Inc
02.2019 - 11.2019
Customer Service Specialist
Walmart
08.2016 - 12.2018
Medical Assistant Externship
Occupational Medical Care
08.2015 - 06.2016
Some College (No Degree) - Medical Assistant
Kaplan Collage
03.2014 - 01.2015
Cashier
Walmart
10.2013 - 12.2014
Customer Service Representative
Xerox/Capital
06.2011 - 09.2013
Front Desk Receptionist
Holiday Inn
08.2009 - 04.2011
High School Diploma - Academic Basics And Health Scieo
Memorial High School
08.2004 - 05.2009