Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ken Smith

Thomasville,GA

Summary

Dynamic professional with strong time management and communication skills, effectively enhancing customer satisfaction at Senior Life Insurance Company. Demonstrated excellence in prescription filling and claim submission, achieving top quality assurance ratings. Proven expertise in data entry and adherence to HIPAA compliance, managing over 80 customer interactions daily with accuracy and efficiency. Aiming to leverage these skills further to improve operational processes and client engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Senior Life Insurance Company
Thomasville, GA
10.2022 - 08.2024
  • Resolved questions on policy terms, pricing structure, and other relevant information.
  • Updated and maintained detailed records of client communications.
  • Conducted payment processing and maintained current account records.
  • Collaborated with underwriters to expedite claims processing.
  • Input customer data into computer systems with precision.
  • Performed verification checks on documents prior to forwarding.
  • Provided comprehensive details on billing procedures for customers.
  • Prioritized incoming calls by assessing urgency and importance.

Pharmacy Technician

Publix-Thomasville, GA
Thomasville, GA
03.2021 - 08.2022
  • Count, measure and compound prescriptions, applying labels, verifying accuracy with Pharmacist prior to dispensing
  • Properly cataloged and disposed of expired products.
  • Formulated various medications such as liquids and ointments.
  • Aided Pharmacists in preparing over 400 prescriptions daily.
  • Completed and maintained patient profiles with accurate billing, insurance, and prescription details.
  • Requested prescription refills from clinics or physicians.
  • Labeled IV additives for injectable medications.
  • Examined both active and inactive components for potential allergens.
  • Addressed potentially harmful drug interactions.

Phone Agent

Concentrix-Valdosta, GA
Valdosta, GA
03.2018 - 08.2020
  • Aided over 50 customers daily with effective solutions.
  • Achieved top ratings in all company performance metrics.
  • Addressed escalations of intricate customer issues for further resolution by senior staff.
  • Expedited customer movement through sales stages by coordinating presentation schedules.
  • Managed effective calls by maintaining control and following scripts.
  • Ensured thorough follow-up for complete resolution of customer issues.

Education

High School Diploma -

Southern Regional Technical
Thomasville, GA
05-2017

Skills

  • Time management
  • Communication skills
  • Call controlling
  • Insurance billing
  • Prescription filling
  • Medication dispensing
  • Call handling
  • Quality assurance optimization
  • Calm disposition
  • Claim submission
  • Detail Oriented
  • Data entry proficiency
  • Account reconciliation
  • Billing systems and software
  • HIPAA compliance

Certification

  • Pharmacy Technician, 07/01/21, 07/27/23
  • Pharmacy Technician License
  • Registered Pharmacy Technician

References

References available upon request.

Timeline

Customer Service Representative

Senior Life Insurance Company
10.2022 - 08.2024

Pharmacy Technician

Publix-Thomasville, GA
03.2021 - 08.2022

Phone Agent

Concentrix-Valdosta, GA
03.2018 - 08.2020

High School Diploma -

Southern Regional Technical

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