Kenia Lozano Rico
La Marque,TX
Summary
Bilingual front desk professional with strong insurance verification, scheduling, and HIPAA compliance skills. Experienced in Epic EMR, patient communication, and multitasking to support smooth front office operations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Legacy Community Health
Houston, Texas
08.2024 - Current
- Greeted patients with warm, welcoming support upon arrival.
- Checked in patients and updated demographic information in medical records systems.
- Processed patient payments and assisted with billing and administrative tasks to ensure smooth operations.
- Contacted patients to confirm appointment details and ensure attendance. to confirm appointments and gather visit details.
- Conducted insurance verification to ensure eligibility and coverage for patient services.
- Maintained HIPAA compliance by protecting confidentiality of patient information.
- Facilitated clear communication among staff to streamline workflow.
Front Desk Receptionist
Clinica Hispana
Webster, Texas
07.2023 - 07.2024
- Facilitated client intake and notified staff upon client arrival.
- Answers incoming calls and directs each call to right department.
- Maintained organized and welcoming lobby environment for optimal client experience.
- Handled client payments following established cash handling procedures.
- Completes opening and closing duties.
- Follows appointment procedures set by management.
- Enters patient details into required databases.
- Assists volunteer coordinator with volunteer management tasks.
- Processes lab results as assigned by practice manager.
Assistant Manager
HarborWalk Marina
Hitchcock, Texas
05.2020 - 07.2023
- Assisted in leasing boat slips, enhancing customer satisfaction through effective service and support.
- Answered customer questions about products or services, offering tailored recommendations to meet individual needs.
- Answer calls and resolve customer questions.
- Process sales and accept payments.
- Balance cash drawers and sales receipts.
- Maintain and update required inventory records.
- Organized and managed schedules to streamline operations and improve workflow.
Education
High School Diploma -
La Marque High School
La Marque, TX06-2021
Some College (No Degree) - Business Management
San Jacinto College
Pasadena, TX10-2026
Skills
- Insurance Verification
- HIPAA Compliance
- Clinical Support
- Appointment scheduling
- Epic EMR – Registration Dashboard
- Microsoft Office
- Multitasking Skills
- Bilingual: English and Spanish
Timeline
Front Desk Receptionist
Legacy Community Health
08.2024 - Current
Front Desk Receptionist
Clinica Hispana
07.2023 - 07.2024
Assistant Manager
HarborWalk Marina
05.2020 - 07.2023
High School Diploma -
La Marque High School
Some College (No Degree) - Business Management
San Jacinto College