Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNADI COTTINGHAM

West Bloomfield,MI

Summary

First job starting at culvers but I've done other jobs during that time. I've worked for two years at culver's, 7 months at Jewish Senior Life, and I've done small jobs in the city of Detroit during the summer time. I'm experienced in fast working and constant communication with customers, also able to pick up new thing easily. Focused student, aiming to leverage abilities to successfully fill the vacancy on the team. Frequently praised as diligent by peers, also can be relied upon to help the team achieve its goals. Experience in providing exceptional customer service in fast-paced retail environments. Skilled in taking orders, preparing food, and operating cash registers. Proven track record of maintaining high standards of customer service. Committed to delivering a positive customer experience and ensuring customer satisfaction.

Overview

2
2
years of professional experience

Work History

Hostess

Red Robin
06.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

FOOD TEAM MEMBER

ve, FAST, S RESTAURANTS
05.2021 - 05.2023
  • I complete everything up front such as registers, handling drive thru, running orders, bagging orders, and making food
  • I handle customer complaints
  • I handle closing certain areas of the store after we're closed
  • I also do train new coming people
  • Delivered food orders to customers in a timely manner
  • Trained and supervised new employees on operation of assigned station within kitchen area
  • Managed customer inquiries, complaints, and requests
  • Handled cashier duties, maintaining accuracy of monies received or exchanged
  • Monitored expiration dates and discarded outdated items
  • Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
  • Restocked shelves and display cases with food items
  • Collected and returned dirty dishes to kitchen for washed
  • Communicated with customers regarding orders, comments, and complaints
  • Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.
  • Maintained clean and safe work area by properly storing food, wiping off counters, sweeping and emptying trash to comply with kitchen sanitation and food safety guidelines.
  • Distributed food during busy peak periods to drive customer satisfaction.

Vo lunteerExperience, •••••••••••••••••WEST BLOOMFIELD MIDDLE SCHOOL
03.2023 - 04.2023
  • Helped librarian organize
  • Helped restocking
  • Helped with the kid items
  • Helped with books & papers forthe kids.

Server

Jewish Senior Life
06.2022 - 12.2022
  • Serving seniors for their dinners
  • Deliveries into their apartments as well, if they were incapable
  • Doing restocks on certain days
  • Cleaning rooms after service
  • Trained new servers in restaurant procedures, daily operations, and server duties
  • Interacted with guests and promptly responded to requests to provide exceptional service
  • Restocked restaurant supplies, utensils and menus to achieve consistent product availability
  • Took food and beverage orders and served meals to patrons
  • Completed tasks for the city of Detroit
  • GRADUATE
  • Expected graduation
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

West Bloomfield High School
West Bloomfield, MI
06.2024

Skills

  • Performance Improvement
  • Customer Loyalty
  • Conflict and Complaint Resolution
  • Operate Cash Register

Timeline

Hostess

Red Robin
06.2023 - Current

Vo lunteerExperience, •••••••••••••••••WEST BLOOMFIELD MIDDLE SCHOOL
03.2023 - 04.2023

Server

Jewish Senior Life
06.2022 - 12.2022

FOOD TEAM MEMBER

ve, FAST, S RESTAURANTS
05.2021 - 05.2023

West Bloomfield High School
KENNADI COTTINGHAM