Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kennedy Ballard

Wesley Hills, NY

Summary

Proven professional with extensive experience at Club Pilates Franchise LLC, adept in clerical support and fostering client relations. Excelled in resolving customer issues, enhancing organizational efficiency, and improving communication. Demonstrated leadership as Lead Youth Counselor, promoting safety and positive change. Skilled in multi-line telephone systems and verbal communication, achieving significant client satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

1
1
year of professional experience

Work History

Receptionist

Club Pilates Franchise LLC
11.2023 - Current
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Lead Youth Counselor

Martin Luther King Multi-Purpose Center
09.2023 - Current
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
  • Monitored youth behavior and offered guidance and support for positive change.

Education

Associate of Science - Health Sciences

Rockland Community College
Suffern, NY
06.2025

High School Diploma -

North Rockland High School
Thiells, NY
06.2022

Skills

  • Clerical Support
  • Telephone skills
  • Scheduling
  • File Management
  • Multi-Line Telephone Systems
  • Business Correspondence
  • Organization skills
  • Verbal and written communication
  • Customer and client relations

Affiliations

  • Association Of American Indian Affairs
  • NAACP
  • Wonder Girls

Timeline

Receptionist

Club Pilates Franchise LLC
11.2023 - Current

Lead Youth Counselor

Martin Luther King Multi-Purpose Center
09.2023 - Current

Associate of Science - Health Sciences

Rockland Community College

High School Diploma -

North Rockland High School

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Kennedy Ballard