Summary
Overview
Work History
Education
Skills
Organizations
Timeline
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Kennedy Cox

Kennedy Cox

Austin,TX

Summary

Passionate about animal welfare, with a background in pet services and veterinary medicine. Demonstrated ability to enhance animal well-being through effective communication and teamwork. Proven track record in supporting colleagues, and ensuring operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

VCA Hospitals
Austin, Texas
10.2024 - Current
  • Coordinated appointment scheduling for veterinary consultations and procedures.
  • Prepared medical charts for routine surgeries and procedures.
  • Educated pet owners on preventative care and wellness programs.
  • Developed strong customer relationships through personalized assistance and support.
  • Facilitated communication between clients and veterinary staff to ensure clarity.
  • Supported veterinarians in delivering quality care and client education.

Front Desk Coordinator

Dogtopia
Cypress, TX
04.2023 - 09.2024
  • Supervised playgroups to ensure safe interactions among dogs.
  • Managed front desk operations and customer inquiries effectively.
  • Efficiently handle inquiries, providing accurate information, and exceptional customer service.
  • Process payments and manage billing with precision, ensuring data accuracy and organization.

Animal Care Manager

Pet Supplies Plus
Cypress, TX
01.2021 - 01.2023
  • Managed small animal and aquatics department.
  • Maintained clean and safe environment for both animals and customers.
  • Oversaw inventory management, maintaining optimal stock levels and reducing shortages.
  • Directed staff training programs, resulting in improved sales performance and team efficiency.
  • Conducted thorough quality control checks, ensuring optimal health of live animals and maintaining clean aquatic habitats to enhance customer experience.

Education

Bachelor of Science - Psychology

Sam Houston State University
Huntsville, TX
05.2024

Associate of Science (AS) - General Studies

Lone Star College System
Cypress, TX
01.2022

Skills

  • Animal handling and care
  • Customer service and support
  • Effective communication skills
  • Team collaboration and supervision
  • Empathy and critical thinking

Organizations

GIVE Ambassador- Volunteer program dedicated to mindful tourism, giving back to local communities, and sustainable environmental practices.

Timeline

Customer Service Representative

VCA Hospitals
10.2024 - Current

Front Desk Coordinator

Dogtopia
04.2023 - 09.2024

Animal Care Manager

Pet Supplies Plus
01.2021 - 01.2023

Bachelor of Science - Psychology

Sam Houston State University

Associate of Science (AS) - General Studies

Lone Star College System
Kennedy Cox