- Music
Kenneth Lighon
Tampa
Summary
Dependable worker who is successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management in fast-paced enviornments.
Overview
11
11
years of professional experience
Work History
Server
University Club of Tampa
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Kobe Seafood & Steakhouse
06.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Assistant/Barback
The Bricks
04.2021 - 06.2022
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered food to customers at bar and tables.
- Replaced empty kegs and soda syrups.
Busser
Ellas Americana Folk Art Cafe
08.2019 - 04.2021
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Electrician Helper
Borrell Electric Co. Inc.
07.2019 - 04.2021
- Organized materials and tools in to maintain clean and neat work areas.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Pulled wire through conduits and through holes in walls and floors.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Electrician Helper
Brandon Electric
10.2018 - 01.2019
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Optimized work readiness with organized tools and spaces.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Terminated wiring and connected circuits with correct techniques.
Sales Associate
Shoot Straight
03.2017 - 10.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Crew Member
McDonald's
08.2015 - 03.2017
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Shipping Clerk
Blue Bell Creameries
06.2014 - 06.2015
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06-2014
Skills
- Daily specials memorization
- Team member support
- Effective customer upselling
- Strong work ethic
- Calm demeanor
- Point of sale (POS) system operations
- Shipping and receiving
- Loading and unloading
- Warehouse safety
- Hand and power tool use
- Safety and compliance
- Retail sales
Interests
Timeline
Server
University Club of Tampa
09.2024 - Current
Server
Kobe Seafood & Steakhouse
06.2022 - Current
Server Assistant/Barback
The Bricks
04.2021 - 06.2022
Busser
Ellas Americana Folk Art Cafe
08.2019 - 04.2021
Electrician Helper
Borrell Electric Co. Inc.
07.2019 - 04.2021
Electrician Helper
Brandon Electric
10.2018 - 01.2019
Sales Associate
Shoot Straight
03.2017 - 10.2018
Crew Member
McDonald's
08.2015 - 03.2017
Shipping Clerk
Blue Bell Creameries
06.2014 - 06.2015
High School Diploma -
Tampa Bay Technical High School
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