Kenneth Melvin
Insomnia Cookies
Baltimore,MD
Work Preference
Desired Job Title
Store Manager
Location Preference
On-Site
Location:
Baltimore, MD
Open to relocation:
No
Minimum Desired Compensation
$95000/yr
1
Language
1
Certification
13
years of professional experience
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive a positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Work History
Store Manager
3 Years 9 Months- Managed daily store operations, ensuring consistent customer service, product quality, and team accountability.
- Oversaw inventory control, ordering supplies and maintaining stock levels for production needs.
- Scheduled staff coverage, balancing labor needs with sales trends and peak demand periods.
- Trained team members on POS procedures, cash handling, and service standards.
- Monitored food safety and cleanliness standards to support compliant, efficient store performance.
- Resolved customer concerns quickly, maintaining positive experiences and protecting brand reputation.
- Coached associates on workflow priorities, improving speed, accuracy, and shift execution.
- Analyzed store performance reports to identify opportunities for stronger sales and operational consistency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Store Manager
1 Year 11 Months- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Monitored daily cash discrepancies, inventory shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
7 Years 3 Months- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Analyzed store performance reports to identify opportunities for stronger sales and operational consistency.
- Interacted well with customers to build connections and nurture relationships.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Auto Mechanics - Automotive Engineering
High School Diploma
Skills
Store operations
Inventory management
POS systems
Cash management
Inventory management
Store operations
Shift scheduling
Supply ordering
Positive demeanor
Effective team communication
Employee training
Recruitment
Team leadership
Inventory control
Sales strategies
Sales techniques
Talent acquisition
Store displays
Customer relations
Multitasking
Policy compliance
Operations management
Team development
Financial oversight
Accomplishments
- Exceeded monthly store sales goals over several months in a row.
- Supervised team of over 15 staff members.
- Achieved multiple awards and certificates by completing sales goals,health standards, shrink%and PNL effecticieny.
Certification
Servsafe Certification
Forklift Certification
Automechanics Certification
Languages
English
Native or Bilingual
Timeline
Store Manager
Insomnia Cookies
01.2023 - CurrentRead More
Store Manager
Five Below
02.2021 - 01.2023Read More
Store Manager
GameStop
11.2013 - 02.2021Read More
Lincoln Technical Institute
Auto Mechanics from Automotive Engineering
Read More
Lake Clifton Eastern Highschool
High School Diploma
Read More