Stocked service areas with supplies during slow periods.
Addressed complaints to kitchen staff and served replacement items.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Model
One Management and VNY
01.2021 - Current
Worked with ad campaigns for Moncler, Warby Parker, Macy's, Abercrombie and Fitch, Lee Jeans, and more
Collaborated with photographers, fashion designers, talent managers, and walked successful runways in NYC
Wait Staff Manager
Sazon Latin American Grill
Port St. Lucie, Florida
01.2023 - 01.2024
Assisted in placing catering orders and customer orders in house and over phone
Managed front of house and wait staff and opened store everyday to set up a fresh food steam table
Completed end of night tasks including cleaning, gathering bank, and daily reports
Merchandising/Visual
Forever 21 34th Street Penn Station
New York, NY
01.2022 - 01.2023
Worked exclusively on the floor section daily to change and reinvent with incoming merchandise drops
Aided in floor resets and plans and sent pictures to corporate office for company store sets
Collaborated with staff to implement customer service initiatives to help with attainment of set targets and goals
Translated English services to serve Spanish-speaking customer needs
Worked closely with visual manager on projects to develop and integrate strategic sales/service processes that created efficacies within our branch network
Barista/Barista trainer
Starbucks Coffee
New York, NY
01.2021 - 01.2022
Exercised exceptional customer service as cashier and worked behind the hot bar making drinks
Maintained cleanliness around the floor and stations and cleaned bathrooms and trash
Kept stock maintained on floor and behind the bar along with refilling and restocking on the back of floor
Trained new employees and taught valuable barista and customer service skills to trainees
Shift Lead
Domino's Pizza
Raleigh, North Carolina
01.2020 - 01.2021
Closed shifts and carried out procedures of managing a team of in store food workers and delivery drivers
Processed and dealt end of night bank to send to the bank and exercised cashier and customer support training
Managed orders and phone delivery calls and received customer information to apply to order
Stylist
Banana Republic
New York, NY
01.2022
Worked as customer coordinator and stylist and accommodating customer needs and requests
Organized back room and morning shipments and coordinated with the visual team on floor plan and resets
Earned company credit cards for store and received company recognition rewards for earning company credit card goals
Education
High School Diploma -
Score Academy
Raleigh, North Carolina
12.2020
Green Hope High School
Cary, North Carolina
12.2020
Greenburgh Academy
Yonkers, New York
12.2018
Skills
Communication Skills
Customer Service
Interpersonal Skills
Fluent in Spanish
Skills Interests
Communication Skills, Customer Service, Interpersonal Skills, Fluent in Spanish, Art, Music, film, Cooking, Photography, Sports