Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kennika Hollis

Lancaster,USA

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Member

Planet Fitness
10.2022 - 11.2023
  • Janitorial : Responsible for maintaining the cleanliness and organization of gym equipment and facilities.
  • Floors: Sweeping, mopping, scrubbing, and vacuuming floors in various areas like hallways, entryways, and offices.
  • Restrooms: Cleaning and sanitizing restrooms, including toilets, sinks, mirrors, and floors, and restocking supplies like soap, paper towels, and toilet paper.
  • Common Areas: Cleaning and tidying up common areas such as break rooms, lobbies, and hallways.
  • Spills and Hazards: Cleaning up spills and other hazards promptly and safely.


Minor Maintenance and Repairs:

  • Replenishing Supplies: Ensuring restrooms and other areas are stocked with necessary supplies.
  • Minor Repairs: Performing minor repairs like changing light bulbs or unclogging toilets.
  • Reporting Issues: Notifying supervisors of any major maintenance or repair needs.

Cashier

Amirian Company
10.2020 - 08.2021
  • Money handling prep stocking and cleaning
  • Processed customer transactions efficiently using point-of-sale systems
  • Maintained accurate cash drawer
  • Assisted customers with inquiries and product selections, enhancing overall experience
  • Implemented best practices for inventory management, reducing discrepancies
  • Trained new team members on operational procedures and customer service standards
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Prep Cook

Jack in the Box
06.2019 - 07.2020
  • Prepared ingredients efficiently for high-volume food production.
  • Maintained cleanliness and organization of kitchen areas to ensure compliance with health standards.
  • Assisted in training new staff on food preparation techniques and safety protocols.
  • Collaborated with team members to streamline workflow and improve service speed during peak hours.
  • Monitored inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Implemented best practices for food safety, reducing cross-contamination risks in food prep areas.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Assistant Manager

Popeye's Restaurants
04.2016 - 02.2019
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Coordinated staff scheduling to maximize efficiency during peak hours and events.
  • Resolved customer complaints effectively, enhancing satisfaction and retention rates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High school or equivalent -

Lancaster High School

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail

  • Customer engagement
  • Flexible schedule
  • Safety awareness
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Crew leadership
  • Valid Driver's license

Certification

  • Driver's License
  • September 2023 to August 2028
  • Food Handler
  • October 2021 to February 2024

Timeline

Crew Member

Planet Fitness
10.2022 - 11.2023

Cashier

Amirian Company
10.2020 - 08.2021

Prep Cook

Jack in the Box
06.2019 - 07.2020

Assistant Manager

Popeye's Restaurants
04.2016 - 02.2019

High school or equivalent -

Lancaster High School
Kennika Hollis