Kenneth Newberry
Reno
Summary
Motivated Store Manager practiced in business operations, customer relations, sales, human resources, accounting and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Attention to detail, enjoy helping others, 10 years of Honorable Service in the United States Army, 20 years of experience in the mechanical field. Strive to keep a work environment healthy, stable and profitable.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Big Brand Tire
Reno
11.2022 - Current
- Established Store/General Manager with 11 employees and operate and maintain a yearly $4.1 million dollar operation.
- Big Brand Tire & Service purchased Christensen Automotive in October 2022. Made the move to BBT from CA.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
General Manager
Christensen Automotive
Reno
05.2019 - 10.2023
- General Manager of Christensen Automotive -Reno-.
- Manage 14 employees to ensure each reach and maintain their weekly hours within a Successful Automotive Shop.
- Attention to detail, mange the books and outstanding customer service.
- Maintain fleet accounts to ensure safety is met and protocols are followed.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Deliver excellent customer service through adhered to standard practices to maximize sales and minimize shrinkage.
Sports Official
NASCAR
Daytona Beach
05.2021 - Current
- NASCAR Traveling Part-Time Official
- Adhered to and enforced NASCAR rules and regulations.
- Kept track of event times to adhere to regulations set by NASCAR.
Flagged/Starter/Track Official
Bill McAnally Racing Promotions
Roseville
03.2018 - Current
- Attended all scheduled practices and racing dates that are scheduled.
- Exercised strong leadership skills and practiced self-discipline on and off the track.
- Showed discipline and responsible nature during and outside of races.
- Ensure a safe environment for competitors and fans.
Parts Manager/Director of Operations
Lithia Volkswagen of Reno
Reno
04.2017 - 05.2019
- Parts order and receive, parts returns, order stock and maintain the Volkswagen of Reno parts Department with increased revenue each month and year.
- Received, examined and reshelved returned parts.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Managed employee schedules and daily assignments.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Trained employees on additional job positions to maintain coverage of roles.
Parts Counterman
Infiniti Of Reno
Reno
01.2016 - 04.2017
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Build relationships with automotive repair facilities and Autobody shops.
- Order and receive parts daily.
- Received and stocked incoming merchandise, arranging items in correct locations.
Owner/Mechanic
Newberry's Marine
South Lake Tahoe
04.2013 - 12.2015
- Build speedboats, rebuild motors, hauls, custom work, store and maintain customer's boats.
- Developed business and marketing plans and prepared monthly financial reports.
- Sold my business to another local boat business due to a career shift.
Mechanic
United States Army
Columbus
07.2003 - 04.2013
- Leadership
- Strong work ethic
- Discipline
- Integrity
- Discretion
- Respect for superiors
- Reliability
- Resourcefulness
- The ability to work as part of a team
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
Education
Bachelor of Science - Accounting And Business Management
University of Nevada - Reno
Reno, NV05.2012
Military Awarded - Heavy Wheeled Mechanic
U.S. Army Ordnance Mechanical Maintenance School
Aberdeen Proving Ground, MD01.2004
Associate of Arts - General Studies
Western Nevada College
Skills
- Store operations oversight
- Staff training and development
- Operational budgeting
- Employee training
- Team-oriented
- Purchasing and planning
- Employee development
- Recruiting and hiring
- Outstanding communication skills
- Sales professional
- Reliable
- Store opening and closing procedures
- Project management
- Financial administration
- Profit and loss accountability
- Customer retention
- Supervision and training
- MS Office proficient
- Root cause analysis
- Retail inventory management
- Program implementation
- Risk management
- Shift checklists
- Accurate cash handling
- Performance improvements
- Policy/program development
- Schedule management
- Cost analysis and savings
- Cross-functional team management
- Employee supervision and motivation
- Automotive market knowledge
- Proficient in CDK, Reynolds and Reynolds, Edge, Excel, Windows, Microsoft, Google, Data Analytics, and Outlook
- Staff development
- Forecasting skills
- Policies and procedures implementation
Certification
-Detroit Diesel Engines -Allison Transmissions -Cummins Diesel Engines -Conventional Transmission -Caterpillar Diesel Engines -Exhaust System -Conventional Engines -Braking (ABS and Air) -Replaces Valves, Bearings and Fuel Systems -Rings and Seals - Transfer Cases -Cooling System - Differentials -Drivetrain -Suspension -Hydraulic System -Schematics -Recovery and Towing -Forklifts (4K, 6K and 10K) -2 1/2 and 5 Ton Equipment. ASE Certifications
-ASE Certified Service Advisor
-ASE Technician
References
-Jennifer Patterson - CFO Martin & Ross Associates
jennifer@mranev.com
-Amelia Caulk - Truckee Meadows Construction
ameliamcaulk@yahoo.com
-John Payeur - Atlantis Casino
payeurj@atlantiscasino.com
Timeline
Store Manager
Big Brand Tire
11.2022 - Current
Sports Official
NASCAR
05.2021 - Current
General Manager
Christensen Automotive
05.2019 - 10.2023
Flagged/Starter/Track Official
Bill McAnally Racing Promotions
03.2018 - Current
Parts Manager/Director of Operations
Lithia Volkswagen of Reno
04.2017 - 05.2019
Parts Counterman
Infiniti Of Reno
01.2016 - 04.2017
Owner/Mechanic
Newberry's Marine
04.2013 - 12.2015
Mechanic
United States Army
07.2003 - 04.2013
Bachelor of Science - Accounting And Business Management
University of Nevada - Reno
Military Awarded - Heavy Wheeled Mechanic
U.S. Army Ordnance Mechanical Maintenance School
Associate of Arts - General Studies
Western Nevada College