Kenny Sainclair
Brooklyn
Summary
Detail-oriented front desk professional with a strong background in safety protocols and emergency response. Known for maintaining guest privacy and ensuring a secure environment, ready to support organizational goals in a hospitality-focused role.
Overview
10
10
years of professional experience
Work History
Concierge
Royale Company
Brooklyn
08.2022 - Current
- Welcomed guests with a friendly demeanor and provided personalized assistance.
- Processed check-in and check-out procedures efficiently for guest satisfaction.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Greeted customers and answered their inquiries regarding residential building, amenities, and local attractions.
- Ensured safekeeping of packages and deliveries for guests.
Front Desk Receptionist
Harvard Protection Services
Brooklyn
01.2020 - 03.2020
- Greeted visitors and clients, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Maintained organized front desk area, ensuring materials were readily available.
- Assisted in processing security passes for employees and visitors efficiently.
- Coordinated with security personnel to ensure safety protocols were followed.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Desk Assistant
Guardian Security Services
Brooklyn
10.2018 - 12.2019
- Greeted clients and visitors warmly, ensuring a positive first impression.
- Managed incoming calls, efficiently directing inquiries to appropriate personnel.
- Assisted in scheduling appointments and coordinating meetings, streamlining staff communication.
- Maintained organized front desk area, ensuring a tidy and professional appearance.
- Welcomed large volume of guests, enhancing customer service experience.
Security Officer
United Security Services
New York
07.2016 - 06.2018
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols, identifying and addressing potential hazards and security breaches.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced company policies and regulations, reinforcing a secure environment for staff and visitors.
- Guarded restricted areas to prevent unauthorized entry.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Maintained detailed logs of daily activities and incidents, ensuring accurate records for security assessment.
Education
Associate of Applied Science - Electrical Engineering
Technical Career Institute
New York, NY01-2009
Skills
- Guest relations
- Reservation management
- Package handling
- Check-in procedures
- Customer feedback
- Safety protocols
- Front desk operations
- Attention to detail
- Emergency response
- Strong work ethic
Timeline
Concierge
Royale Company
08.2022 - Current
Front Desk Receptionist
Harvard Protection Services
01.2020 - 03.2020
Front Desk Assistant
Guardian Security Services
10.2018 - 12.2019
Security Officer
United Security Services
07.2016 - 06.2018
Associate of Applied Science - Electrical Engineering
Technical Career Institute