Kenricka Myles
Katy,TX
Summary
Customer Service Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
7
7
years of professional experience
Work History
Physician Liaison
MD Anderson Cancer Center Hospital
11.2022 - 07.2023
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities
- Scheduled opportunities for faculty members to meet external providers to build rapport and strengthen referral relationships
- Gathered market intelligence on competitors and referral obstacles to communicate with internal stakeholders
- Assisted external providers with getting patient referrals directed to the correct team for processing and scheduling
Business Development Specialist
Houston Methodist
07.2021 - 11.2022
- Studied service line differentiators, the needs of the community, and promotional regulations like The Stark Law to develop relations and business development strategies
- Identified internal and external stakeholders and engaged with these individuals to resolve referral conflicts and cultivate new referral opportunities
- Provided highly effective communication, interpersonal, and persuasion skills, which are used when interacting with people of all different backgrounds and cultures
- Used SalesForce to handle current portfolio and prospective leads
Marketing Specialist
DAF Group LLC
01.2021 - 07.2021
- Increased website traffic by 70% and brand awareness by developing creative technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
- Counseled senior leadership during business development decision-making to optimize profitability, marketing strategy and communications planning
Sales Director
Village Of Meyerland
06.2020 - 10.2020
- Increased prospect engagement by 30% through conducting 150+ sales calls to prospective families, and 30+ sales visits to local physicians and case managers weekly with the aid of CRM databases like Salesforce
- Increased monthly deposits by 55% by training and educating Sales Counselor on industry trends, product knowledge, communicating value proposition, conflict resolution, and negotiation
Marketing Liaison
Encompass Health Rehabilitation Hospital
07.2019 - 05.2020
- Utilized territory market analysis data to expand knowledge on competitors, prospect new business, and create quarterly strategic plans to achieve goals
- Improved admission efficiency by performing patient evaluations and submitting documentation that supported patient's clinical needs while adhering to HIPPA guidelines
Community Liaison
Silverado Memory Care Communities
11.2018 - 07.2019
- Built rapport with specialty physicians such as Neurologists, Internal Medicine Physicians, and Primary Care Physicians to establish lasting partnerships and relationships
- Generated productivity reports to communicate progress with Regional Vice President of Sales
Sales Director
Atria Senior Living
05.2016 - 10.2018
- Increased community occupancy from 73% to 100% by prospecting, engaging in community outreach, and creating presentations
- Increased score on internal marketing audit from 54% to 100% by executing strategic plans focused on first impressions and product presentation
Education
MBA - Global Marketing
University of Houston- Victoria
Victoria, TX05.2022
Bachelor of Science - Biochemistry
The University of Texas At San Antonio
San Antonio, TX05.2016
Skills
- Verbal and Written Communication
- Call Center
- Customer Service
- Patient Advocacy
- Report Generating
- CRM Proficiency
Timeline
Physician Liaison
MD Anderson Cancer Center Hospital
11.2022 - 07.2023
Business Development Specialist
Houston Methodist
07.2021 - 11.2022
Marketing Specialist
DAF Group LLC
01.2021 - 07.2021
Sales Director
Village Of Meyerland
06.2020 - 10.2020
Marketing Liaison
Encompass Health Rehabilitation Hospital
07.2019 - 05.2020
Community Liaison
Silverado Memory Care Communities
11.2018 - 07.2019
Sales Director
Atria Senior Living
05.2016 - 10.2018
MBA - Global Marketing
University of Houston- Victoria
Bachelor of Science - Biochemistry
The University of Texas At San Antonio
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