Kent Luong
Erie,CO
Summary
Sales Consultant at Emich VW of Boulder, leveraging over a decade of diverse experience in automotive and operations management to drive sales growth and exceed targets through innovative strategies. Previously an Operations Manager at Suite Sleep, adept at implementing cost-cutting strategies that reduced operational expenses by 10% and enhanced shipping efficiency. Skilled in MIG welding, bilingual communication, and customer relationship management, consistently delivering high customer satisfaction and performance improvements.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Emich VW of Boulder
Boulder, CO
11.2023 - 05.2024
- Driving sales growth by building strong relationships with customers
- Effectively demonstrating and explaining product features
- Utilizing innovative sales strategies to exceed targets
- Implements sales techniques to exceed performance benchmarks
- Boosts customer base by fostering trust and showcasing product benefits.
Operations Manager
Suite Sleep
Boulder, CO
03.2019 - 10.2023
- Managed Suite Sleep's shipping processes
- Implemented cost-cutting strategies
- Reduced operational expenses by 10%
- Improved efficiency in shipping operations
- Enhanced overall operational performance
- Fostered a collaborative team environment.
Service Technician
Flatiron Subaru
Boulder, CO
07.2016 - 02.2018
- Performed certified Subaru repairs, ensuring quality and reliability
- Collaborated with a team of technicians to solve complex automotive issues
- Maintained high customer satisfaction with efficient and effective service
- Utilized innovative repair techniques to improve vehicle performance
- Contributed to a 20% increase in repeat customers due to exceptional service.
Cook
Waba Grill
Avondale, AZ
08.2015 - 11.2015
- Provided exceptional customer service in a fast-paced environment
- Maintained high standards of cleanliness in the kitchen
- Assisted in inventory control and stock management
- Demonstrated strong teamwork and collaboration skills.
Cook/Cashier
Firehouse Subs
Boulder, CO
12.2013 - 05.2014
- Ensured high-quality food preparation
- Maintained accurate inventory records
- Efficiently handled cash transactions, enhancing customer checkout experience.
Education
Associate of Occupational Studies Degree in Automotive, Diesel and Industrial Technology II -
Universal Technical Institute (UTI)
03.2016
Boulder High School
05.2014
Arapahoe CTEC Program
05.2014
Skills
- Bilingual
- Community Networking
- Product and service knowledge
- Trade show representation
- Sales Analysis
- Consultative Sales
- Project Management
- Computer Literate
- Cold-calling
- CRM proficiency
- Customer Needs Assessment
- Sales Closing
- Customer Retention
- Complex Problem-Solving
- Product management and pricing
- Customer Relationship Management
- Sales Professional
- Vendor Relations
Languages
Vietnamese
Native/ Bilingual
Affiliations
- Boxing
- Motorcycle Enthusiast
Timeline
Sales Consultant
Emich VW of Boulder
11.2023 - 05.2024
Operations Manager
Suite Sleep
03.2019 - 10.2023
Service Technician
Flatiron Subaru
07.2016 - 02.2018
Cook
Waba Grill
08.2015 - 11.2015
Cook/Cashier
Firehouse Subs
12.2013 - 05.2014
Associate of Occupational Studies Degree in Automotive, Diesel and Industrial Technology II -
Universal Technical Institute (UTI)
Boulder High School
Arapahoe CTEC Program
Similar Profiles
Janet GentryJanet Gentry
Transportation Warehouse Driver-Subcontractor at Diligent Transportation- Emich ChevroletTransportation Warehouse Driver-Subcontractor at Diligent Transportation- Emich Chevrolet
Ben StearnsBen Stearns
Tutor at CU Boulder and Boulder High SchoolTutor at CU Boulder and Boulder High School
Joshia HinesJoshia Hines
Shop Foreman at VW South CharlotteShop Foreman at VW South Charlotte