Genesis Linares

 Cultivated engaging customer experiences to foster loyalty and long-term relationships.
 Conducted visits to various retail locations, including Kroger, Costco, and Walmart, to
enhance brand presence and drive sales.
 Engaged with over 200 customers daily to understand their needs and provide tailored
solutions.
 Monitored product quality and effectively communicated promotions and deals to
customers.
 Assisted customers in selecting and purchasing home internet, cable, and cell phone
services, ensuring satisfaction and meeting their needs.
 Addressed and resolved customer inquiries and issues promptly, enhancing customer
satisfaction.
 Acted as a personal account manager for clients, providing personalized service and
support.
 Trained and mentored new team members, facilitating their integration and success
within the team.

 Assisted the manager in leading a cross-departmental team, including body shops,
mechanic shops, and detail shops.
 Efficiently managed and fulfilled service requests to ensure customer satisfaction.
 Conducted thorough inspections of all vehicles on the lot, reporting any damages via
iRecon.
 Captured and organized high-quality photographs of vehicles, ensuring consistency for
website presentation.
 Facilitated clear and effective communication among all team members.
 Strategically planned and managed the display of vehicles to enhance showroom
appeal.
 Promptly addressed and resolved customer complaints in accordance with dealership
guidelines.
 Evaluated and appraised all incoming used vehicles for quality and value.
 Created and programmed key fobs for vehicles to ensure readiness for sale.

 Efficiently managed and processed over 300 orders daily from companies including
Baldor, Restaurant Depot, Sysco, Walmart, and Talpa.
 Organized and analyzed more than 300 invoices each day to ensure accuracy and timely
processing.
 Performed clerical duties such as filing, photocopying, and faxing to support office
operations.
 Maintained company records, databases, and spreadsheets in compliance with
company protocols.
 Created documents, forms, and correspondence as required to facilitate
communication and documentation.
 Processed incoming checks and reconciled client accounts to ensure accurate financial
records.
 Scheduled appointments and meetings for office staff to optimize time management
and productivity.
 Executed administrative tasks such as typing, copying, binding, and scanning to support
daily operations.