Heavyn Woodruff

• answers customer calls, emails or chats to provide information, resolve issues, process orders and payments, and handle complaints
• Handle inbound and outbound calls, chats, and emails to provide customer support and information.
• Refer complex issues or customers to supervisors or other specialized departments when necessary.
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• Motivated and trained a team of employees, fostering a collaborative environment to achieve performance objectives.

• Managed team performance and provided leadership to solve problems and improve communication.

• Key responsibilities include leading and motivating the team, implementing corrective actions for quality issues, resolving operational challenges, tracking performance, and communicating with management.

• prepares packages for shipment by manually and physically sorting, scanning, and packing items according to company standards in a warehouse environment
• include loading and unloading packages, operating scanners and material handling equipment like pallet jacks, maintaining a clean and safe workspace, and meeting tight deadlines while adhering to safety protocols