Kenzlee Zaher
Colorado Springs,CO
Summary
Dynamic professional with a proven track record in customer service and process improvement. Strong analytical skills as well as exceptional attention to detail led to enhanced sales and guest satisfaction through innovative solutions. Committed to driving team success and optimizing operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
Bubba’s 33
Colorado Springs, USA
02.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using restaurant POS system.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Coordinated logistics for large group events and reservations to improve service quality.
- Applied analytical skills to identify customer preferences, boosting sales and satisfaction.
- Streamlined workflows through exceptional attention to detail and organizational skills.
- Trained new employees on restaurant procedures to facilitate smooth onboarding.
- Drove team success by efficiently completing assigned tasks.
Coach / College Athlete
North Central Texas College
Gainesville, USA
08.2019 - 10.2022
- Implemented data-driven coaching methodologies to evaluate athlete progress and enhance training effectiveness.
- Designed and executed structured training programs that improved athletic performance while supporting academic success.
- Mentored student-athletes through academic and personal challenges, fostering resilience and professional growth.
- Developed leadership strategies that strengthened team cohesion and contributed to competitive success.
- Led team operations, including scheduling, progress tracking, and performance analysis.
Assistant/Technician Helper
BKZ Communications
04.2016 - 12.2018
- Implemented modern tools for digital transformation, optimizing resource allocation and scheduling in administrative processes.
- Managed cross-functional projects from initiation to completion, achieving timely, scoped results.
- Analyzed and sorted data using spreadsheet software to enhance data management practices.
- Streamlined data entry by systematizing information collection, improving workflow efficiency.
- Addressed customer data inquiries through proactive communication via phone or mail.
- Ensured accuracy by entering and maintaining data across multiple databases.
- Created digital filing systems for enhanced accessibility and improved document control.
- Organized filing systems for easy retrieval of critical documents, facilitating better access.
Education
Associate of Applied Science -
Pueblo Community College
Pueblo, CO05-2024
Associate of Business Administration -
North Central Texas College
Gainesville, TX10-2022
Skills
- POS system operation
- Customer service excellence
- Client management
- Process optimization
- Microsoft Office proficiency
- Software systems operation
- Technical analysis
- Data programming
- Typing accuracy
- Effective communication
- Troubleshooting expertise
- Complex problem solving
- Point of sale expertise
- Detail orientation
Accomplishments
President's List, Fall 2022-2023
Timeline
Server
Bubba’s 33
02.2023 - Current
Coach / College Athlete
North Central Texas College
08.2019 - 10.2022
Assistant/Technician Helper
BKZ Communications
04.2016 - 12.2018
Associate of Applied Science -
Pueblo Community College
Associate of Business Administration -
North Central Texas College