Mackenzie Mason
Erie,PA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
Erie, PA
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Crew Member
Chipotle
Erie, PA
05.2020 - 05.2023
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Front of the House Member
Chick-fil-A
Erie, PA
07.2021 - 03.2022
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Proactively addressed guest concerns or complaints by listening attentively, empathizing with their situation, and offering appropriate solutions.
- Boosted sales revenue by making informed menu recommendations based on customer preferences and dietary restrictions.
- Coordinated with back-of-house staff during peak hours to ensure timely food delivery while maintaining a pleasant demeanor under pressure.
Education
Bachelors - Early Childhood Education
Gannon University
Erie, PA12.2026
Skills
- Hospitality service expertise
- Safe Food Handling
- Guest Engagement
- Suggestive Selling
Timeline
Server
Firebirds Wood Fired Grill
05.2023 - Current
Front of the House Member
Chick-fil-A
07.2021 - 03.2022
Crew Member
Chipotle
05.2020 - 05.2023
Bachelors - Early Childhood Education
Gannon University