KEONTE CARVER
Edgewood,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Prometric
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Amazon Warehouse Associate
Amazon Warehouse
06.2022 - 07.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Performed inventory control, such as counting, and stocking merchandise.
Food Service Worker
Johns Hopkins Bayview Med. Center
04.2020 - 05.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased guest retention with friendly interactions and personalized service.
Specimen Processor
Quest Diagnostics
01.2017 - 11.2018
- Labeled and numbered specimens for accurate recordkeeping and blind testing
- Met quality control standards by examining specimens for adequacy and appropriateness
- Performed basic procedures using in-office testing equipment
- Reviewed patient data and researched to fill in missing insurance and physician information
Education
High School Diploma -
Patterson High School
Baltimore, MD06.2011
Skills
- Time management
- Administrative experience
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Microsoft Excel
Timeline
Amazon Warehouse Associate
Amazon Warehouse
06.2022 - 07.2023
Customer Service Representative
Prometric
06.2022 - Current
Food Service Worker
Johns Hopkins Bayview Med. Center
04.2020 - 05.2022
Specimen Processor
Quest Diagnostics
01.2017 - 11.2018
High School Diploma -
Patterson High School
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