Kera Mullins
Gadsden,AL
Summary
Accomplished leader with expertise in operational efficiency and customer satisfaction, honed at Mr. Tee's Screen Printing. Proven track record in enhancing workflow and fostering team collaboration. Skilled in menu planning and food safety compliance, driving a 20% increase in client satisfaction through innovative service improvements and effective communication.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Mr. Tee's Screen Printing
Gadsden, AL
08.2024 - Current
- Organized office operations to enhance workflow efficiency and productivity.
- Managed scheduling and logistics for multiple screen printing projects.
- Assisted in inventory management, ensuring timely replenishment of supplies.
- Developed and maintained filing systems for improved document retrieval.
- Coordinated customer communications to address inquiries and service requests promptly.
- Oversaw daily office activities, fostering a collaborative team environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Food Services Manager
Encompass Health Rehab Hospital
Gadsden, AL
01.2023 - 08.2024
- Managed daily food service operations ensuring compliance with health and safety regulations.
- Supervised kitchen staff, providing training on food preparation and sanitation practices.
- Developed menus in collaboration with dietitians to meet patient dietary needs.
- Implemented inventory management systems to optimize food procurement and minimize waste.
- Coordinated special events and catered meals for hospital functions, enhancing patient experience.
- Evaluated employee performance, delivering constructive feedback to improve team efficiency.
- Analyzed patient satisfaction surveys to identify areas for service improvement and address concerns.
- Established vendor relationships ensuring quality ingredient sourcing at competitive prices.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Enhanced customer service skills of staff, conducting regular training sessions on hospitality and customer engagement techniques.
General Manager
Rock N Roll Sushi
Gadsden, AL
04.2018 - 12.2022
- Oversaw daily operations to ensure efficient restaurant functioning and high-quality customer service.
- Trained and mentored staff, fostering a collaborative team environment while enhancing operational effectiveness.
- Managed inventory levels, minimizing waste through effective supply chain coordination and vendor negotiations.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Cultivated relationships with local suppliers to enhance product offerings and support community engagement initiatives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Director of Food and Nutrition Services
Barfield Health Care
Guntersville, AL
08.2016 - 06.2017
- Led development and implementation of nutrition programs to enhance patient care and dietary standards.
- Managed budget allocation for food services, optimizing resource utilization and cost-effectiveness.
- Oversaw compliance with health regulations, ensuring safety and quality in food preparation processes.
- Collaborated with healthcare teams to create individualized meal plans tailored to patient needs.
- Directed staff training initiatives, fostering professional growth and adherence to best practices in food service operations.
Director of Food and Nutrition Services
Brookdale Assisted Living
Albertville, AL
07.2013 - 12.2015
- Analyzed nutrition data to identify trends, driving continuous improvement in service delivery and patient satisfaction.
- Established partnerships with local suppliers, enhancing quality of ingredients while reducing operational costs.
- Spearheaded strategic planning efforts for departmental goals, aligning services with organizational objectives for improved health outcomes.
- Oversaw inventory management processes, reducing spoilage rates while maintaining adequate stock levels for daily operations.
- Collaborated with healthcare professionals to design nutritious menus that catered to diverse dietary needs.
- Maintained compliance with regulatory requirements by staying current on industry standards and best practices.
- Coordinated special events and banquets seamlessly, ensuring guest satisfaction and repeat business.
- Implemented health and safety guidelines consistently, maintaining an exemplary sanitation record.
- Launched new foodservice offerings in response to market demands, driving increased sales and customer loyalty.
- Streamlined operations to increase efficiency, resulting in timely meal service and improved guest experience.
- Evaluated staff performance regularly, providing constructive feedback and supporting career growth opportunities.
- Established positive working environment through effective communication and team-building exercises.
- Managed budgetary constraints effectively, optimizing food costs and minimizing waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Associate of Science - Culinary Arts And Hospitality Management
Gulf Coast Community College, Faulkner State
Gulf Shores, ALSkills
- Operational efficiency
- Sanitation standards
- Health promotion
- Food presentation
- Food safety compliance
- Allergen awareness
- Purchasing management
- Recipe development
- Menu planning
- Customer service
- Time management
- Multitasking
- Customer satisfaction
- Organizational skills
- Food preparation
- Safe food handling
Certification
Serve Safe Certification
Timeline
Office Manager
Mr. Tee's Screen Printing
08.2024 - Current
Food Services Manager
Encompass Health Rehab Hospital
01.2023 - 08.2024
General Manager
Rock N Roll Sushi
04.2018 - 12.2022
Director of Food and Nutrition Services
Barfield Health Care
08.2016 - 06.2017
Director of Food and Nutrition Services
Brookdale Assisted Living
07.2013 - 12.2015
Associate of Science - Culinary Arts And Hospitality Management
Gulf Coast Community College, Faulkner State