KERELYN CANTE
Houston
Summary
Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
1
1
year of professional experience
Work History
Concierge
Market square tower
Houston
12.2023 - 09.2024
- Working as a concierge we would help residents out with variety of problems, for example we would make maintenance requests, reserve amenities around the building and help the resident have more a comfortable stay we would receive calls and transfer messages as well and also greet new residents.My job also consisted in checking cameras and making sure everything around the building was in check and everything moved smoothly
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor
Barista
I heart boba
Houston
07.2023 - 11.2023
- Ensured that all customer complaints were addressed in a timely fashion
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions
- Arranged special accommodations for guests to enhance visitor experiences
- Managed guest check-ins and check-outs, ensuring a seamless experience
- Maintained confidentiality of guest information and transactions
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Stocked shelves with ingredients needed to make coffee drinks
- Followed safety procedures while operating machinery such as grinders and espresso machines
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Operated cash registers to process customer payments
Education
High school diploma -
Cypresss ridge high school
Houston, Texas11.2023
Some College (No Degree) - Nursing Science
Lone Star-cyfair
Houston, TexasSkills
- Customer service
- Reservation management
- Attention to detail
- Problem solving
- Multitasking
- Time management
- Working under pressure
- Adapting to new situations
Future Education
Private University, Bachelors in Global Trading, 08/01/24
Languages
Spanish
Native/ Bilingual
Timeline
Concierge
Market square tower
12.2023 - 09.2024
Barista
I heart boba
07.2023 - 11.2023
High school diploma -
Cypresss ridge high school
Some College (No Degree) - Nursing Science
Lone Star-cyfair
Similar Profiles
Maria GutierrezMaria Gutierrez
Deli Clerk at Tower MarketDeli Clerk at Tower Market
Brittney McCumsey-BelcherBrittney McCumsey-Belcher
Front Counter Cashier , deli counter at Tower MarketFront Counter Cashier , deli counter at Tower Market
Darnell Sumpter JrDarnell Sumpter Jr
Prep Cook at Market Square Grocery StorePrep Cook at Market Square Grocery Store