Keri Collingsworth
Lubbock
Summary
Highly motivated dental office manager with in-depth knowledge and progressive experience in a pediatric dental practice environment. Demonstrating comprehensive business acumen in all facets of dental office operations, regulatory compliance, and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight, and database administration. Well-versed in accounts receivable functions, patient and workflow optimization, and scheduling coordination for four dentists.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Parkview Pediatric Dentistry
06.2014 - Current
- Manage the day-to-day operations of all business staff of 2 locations.
- Process all accounts payable and maintain accurate/complete records.
- Prepare insurance claim forms, explain benefits, and outline pricing details for procedures and services.
- Manage all accounts receivable processes and implement changes to increase timely collection rates.
- Create, review, and maintain the Employee Policy Manual.
- Enter payroll for approval and maintain employee files, timekeeping, and training records.
- Directly supervise, oversee, and assist the Billing Team Lead in all billing functions to improve efficiency and production in the office.
- Control resources and assets for department activities to comply with industry standards and government regulations.
- Achieve revenue goals with successful management of patient scheduling, receivables, and miscellaneous operations expenses.
Special Project Coordinator
Covenant SurgiCenter
07.2009 - 05.2014
- Assisted the Executive Director in the business operations of the Center.
- Conducted research and gathered key information for use in upcoming project planning.
- Reviewed project documentation for grammar and spelling errors resulting in error-free paperwork.
- Scheduled and facilitated committee and Governing Board Meetings.
- Promoted a comprehensive revenue cycle which included payment entry, procedure entry, daily claim submissions, patient statements, A/R maintenance, follow-up, and collection efforts.
- Assisted in facilitating programs to adhere to all state and federal regulatory guidelines associated with an Ambulatory Surgical Center.
Medical Practice Supervisor
Covenant Medical Group
11.2002 - 07.2009
- Managed daily practice operations of different clinics to optimize appointment scheduling, patient records management, and billing functions.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained electronic record management systems to analyze and process data.
- Attended and participated in monthly practice supervisor meetings to review practice revenue cycle, productivity, and overall operational effectiveness.
- Originally hired as the Anesthesia Coordinator for Covenant Medical Group. Promoted to Practice Supervisor in October 2003.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
Education
BBA - Marketing
Texas Tech University
Lubbock, TX05.1997
Skills
- Workflow Coordination
- Revenue Cycle Management
- Human Resources Management
- Administration and Reporting
- Documentation and Reporting
- Electronic Dental Record (EDR)
- Regulatory Requirements
- Process Improvement
- Patient Relations
- Staff Management
- Performance Tracking and Evaluation
- Team Leadership
- MS Office
- Hiring and Training
- Performance Evaluations
- Teamwork and Collaboration
Certification
Texas Notary Public (Commission expires 06/01/2026)
Timeline
Dental Office Manager
Parkview Pediatric Dentistry
06.2014 - Current
Special Project Coordinator
Covenant SurgiCenter
07.2009 - 05.2014
Medical Practice Supervisor
Covenant Medical Group
11.2002 - 07.2009
BBA - Marketing
Texas Tech University
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