Keri Stevens
Woodbine,MD
Summary
Experienced in customer service roles, well-organized and compassionate individual dedicated to enhancing efficiency and delivering top-quality service. Strong multitasking, conflict resolution, and collaboration skills, striving for high customer satisfaction. Eager to learn new roles and responsibilities to effectively contribute towards achieving company goals.
Overview
9
9
years of professional experience
Work History
Shift Lead Supervisor
Alex's Snow Cones & Ice Cream
07.2024 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted regular weekly inventory checks, maintaining optimal stock levels to meet customer demand without excess waste.
- Managed daily cash transactions and end of shift register checks accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Server
Tony Locos Bar and Restaurant
06.2019 - 07.2024
- Serve guests and ensure quality service, maintain a high level of stamina and positivity, work cooperatively with coworkers, balance multiple positions.
- Demonstrated strong multitasking skills by simultaneously hosting, food running and serving during busy shifts while focusing on service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Receptionist
Mullinix Veterinary Hospital
09.2017 - 02.2019
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Hostess
Greene Turtle Sports Bar and Grille
03.2016 - 11.2017
- Train new employees using leadership skills, ensure satisfaction of guests, utilize computerized cashier systems, and maintain effective communication in diverse environments.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor of Arts - Criminal Justice
University of Maryland Global Campus
07.2024
Associates Degree in Criminal Justice - Criminal Justice
Frederick Community College
Frederick, MD05.2022
High School diploma -
Glenelg High School
Glenelg, MD05.2018
Skills
- Customer service focus
- Positive Attitude
- Strong verbal and written communication
- Team Collaboration and Leadership
- Conflict Resolution
- POS System Operation
- Critical Thinking
Additional Information
Young Life- Member
Howard County 4-H - Recording Secretary Officer
Forever Friends - Vice president
Prom Safety Committee - Advisor
Student Government Administration- Class of 2018 Leader
Gornel Broadway Connections- Peer Assistant
Students Against Destructive Decisions (S.A.D.D)- Officer
Howard County Farm Bureau - Agriculture advocate as member of Miss Court
Howard County Police P.L.E.D.G.E Program- Student and Advisor
Frederick Community College Athletic Advisory Board- Advisor
Glenelg High School Softball- Junior Varsity Captain 2015
Timeline
Shift Lead Supervisor
Alex's Snow Cones & Ice Cream
07.2024 - 10.2024
Server
Tony Locos Bar and Restaurant
06.2019 - 07.2024
Receptionist
Mullinix Veterinary Hospital
09.2017 - 02.2019
Hostess
Greene Turtle Sports Bar and Grille
03.2016 - 11.2017
Bachelor of Arts - Criminal Justice
University of Maryland Global Campus
Associates Degree in Criminal Justice - Criminal Justice
Frederick Community College
High School diploma -
Glenelg High School
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