Kerri Mize
Richwood
Summary
Customer-focused professional with experience in bartending and warranty claims support. Proven ability to manage customer concerns, resolve issues efficiently, and maintain a positive experience in both hospitality and administrative settings. Comfortable working in fast-paced, high-pressure environments requiring attention to detail and strong interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warranty Coordinator
M&G Trailer Ranch, Inc.
10.2016 - 06.2025
- Coordinated warranty claims processing to ensure timely resolutions and customer satisfaction.
- Analyzed warranty data to identify trends, contributing to improved product quality and service strategies.
- Collaborated with vendors to streamline parts replacement processes, enhancing operational efficiency.
Bartender
Ej's Place
05.2014 - 03.2016
- Managed bar inventory, ensuring timely replenishment and minimizing waste.
- Fostered positive customer relationships, resulting in repeat business and referrals.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Philly Station
09.2008 - 01.2012
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Bartender/Asst Manager
Castaways Bar & Grill
06.2005 - 09.2008
- Assisted bartenders in preparing and serving beverages to ensure prompt customer service.
- Maintained cleanliness and organization of bar area, enhancing overall guest experience.
- Collaborated with team members to streamline service processes during peak hours.
- Restocked inventory by monitoring levels and placing orders as needed to prevent shortages.
Education
No Degree - Medical Billing And Coding
Southern Careers Institute
Austin, TX05-2027
High School Diploma -
Braosport High School
Freeport, TX05-1993
Skills
- Microsoft office
- Claim processing
- Customer service
- Outgoing personality
- Payment processing
- Beverage preparation
- Inventory
- Dishwashing
- Stock rotation
- Dishwashing and sanitization
Certification
- Certified TABC - Expiration 03/13/2028,
- Certified CPR - Expiration 05/07/2028
Languages
English
Full Professional
Timeline
Warranty Coordinator
M&G Trailer Ranch, Inc.
10.2016 - 06.2025
Bartender
Ej's Place
05.2014 - 03.2016
Bartender
Philly Station
09.2008 - 01.2012
Bartender/Asst Manager
Castaways Bar & Grill
06.2005 - 09.2008
No Degree - Medical Billing And Coding
Southern Careers Institute
High School Diploma -
Braosport High School