Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri O'Donnell

New Orleans,LA

Summary

Dependable hospitality professional with server, banquet, hosting, bartending, and expediter experience in fast-paced dining settings. Delivers accurate POS processing, strong guest relations, and timely communication with kitchen staff while managing reservations, special requests, and daily opening and closing tasks.

Overview

2027
2027
years of professional experience

Work History

Server

Restraunt Galliano and Rebirth
New Orleans, Louisiana
09.2024 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server, Hostess, Banquet Server, Expediter, Bartender

Muriel's Jackson Square
03.2018 - 09.2024
  • Acquired comprehensive menu knowledge to confidently address guest inquiries.
  • Completed in-house wine and service education to enhance guest experiences.
  • Delivered polished guest service through opening, closing, and presentation standards.
  • Facilitated efficient seating flow by greeting patrons and organizing seating arrangements based on reservations. by greeting patrons and placing parties according to reservations.
  • Oversaw opening and closing routines while maintaining upscale appearance throughout facility.

Server, Bartender, Key Manager

Compère Lapin
New Orleans, Louisiana
2016 - 2018
  • Measured and mixed house ingredients for custom and menu drink orders, enhancing customer satisfaction.
  • Cultivated relationships with vendors and reps to expand knowledge of liquor, wine, and beer offerings.
  • Assisted managers in closing restaurant and completing paperwork to ensure smooth end-of-day operations.

Pastry Assistant

Meauxbar/ Sainte Marie
01.2013 - 04.2016
  • Collaborated with executive chef to design and prepare dessert menu items, enhancing overall dining experience.
  • Executed pastry mise en place for Meauxbar and Sainte Marie service, ensuring smooth kitchen operations.
  • Prepared doughs, batters, creams, and fillings for daily menu items.

Server

Sylvain
01.2012 - 01.2016
  • Cultivated patron relationships through attentive service and familiarity with regular guests.
  • Leveraged deep menu and Sylvain history knowledge to enhance informed guest engagement.
  • Broadened wine, cocktail, and menu expertise through continued study of offerings, in house and out.
  • Fostered team connections by participating in team-building exercises and educational outings.

Education

General Studies

University of Mississippi
Oxford, Ms.

Level 1 certification - Sommelier

Court of Master Sommelier
New Orleans, LA

Skills

  • Menu knowledge
  • Guest relations
  • Liquor, wine, and food service
  • POS systems
  • Banquet service
  • Inventory control

Timeline

Server

Restraunt Galliano and Rebirth
09.2024 - Current

Server, Hostess, Banquet Server, Expediter, Bartender

Muriel's Jackson Square
03.2018 - 09.2024

Pastry Assistant

Meauxbar/ Sainte Marie
01.2013 - 04.2016

Server

Sylvain
01.2012 - 01.2016

Server, Bartender, Key Manager

Compère Lapin
2016 - 2018

General Studies

University of Mississippi

Level 1 certification - Sommelier

Court of Master Sommelier
Kerri O'Donnell