Kerri Shelton
Summary
To secure a challenging position within a progressive organization offering advancement and growth opportunity while capitalizing on computer and interpersonal skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
24
24
years of professional experience
Work History
Receptionist
Dr. Timothy N. Gorski, MD
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Collected copay payments, processed transactions and updated relevant records.
Hairstylist
KUTS BY KERRI/ OWNER
03.2015 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Receptionist
A Better You Counseling Center, PLLC/ Vicki Walls, EdS LPC
11.2021 - 09.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- New patients, verified insurance, if active and copay, took copays and self pay, billing
- Sent the Counselor her appointment schedule every morning
- Made sure everything was clean for Covid-19 appliance, cleaned bathroom, took out trash, whipped down desk, chairs, tables, swept, and vacuumed floors, kept break room area clean.
- Confirmed appointments, communicated with clients, and updated client records.
Phone Receptionist
Dr. John G. McHenry, M.D.,M.P.H..P.L.L.C.
08.2018 - 03.2020
- Answer phone, schedule appointment in ECW, emailed faxes, called in refills
- Maintained medical records, faxed medical records
- Verified insurance was active & copay
- Out services & Check In Receptionist
- Check patients out, and schedule the next appointment
- Check patients in, take payments.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected copay payments, processed transactions and updated relevant records.
Cosmetologist
Garden Plaza Barber Shop
11.1999 - 03.2015
- Garden Plaza Barber Shop - Arlington, TX.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Diploma - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL01.2017
Licenses/Diploma in Cosmetologist -
Ogle School of Hair Design
Arlington, TX05.1989
Graduated Diploma -
Sam Houston High School
Arlington, TX01.1988
Skills
- Willing to learn new things
- Time Management
- Telephone skills
- Data Entry
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Multi-line telephone operation
- Customer Service
- Appointment Scheduling
Proficiencies - Ms Word
Typing speed 30WPM
Awards
- Ultimate Medical Academy's Dean's List
- Honor Roll
Volunteer Experience
Kairos Outside-Wichita Falls, Wichita Falls, TX, Volunteer, Minister to women that have been impacted by incarceration.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Paid time offFlexible work hoursPaid sick leaveWork from home optionCertification
- Licensed Cosmetology
Timeline
Receptionist
Dr. Timothy N. Gorski, MD
09.2022 - Current
Receptionist
A Better You Counseling Center, PLLC/ Vicki Walls, EdS LPC
11.2021 - 09.2022
Phone Receptionist
Dr. John G. McHenry, M.D.,M.P.H..P.L.L.C.
08.2018 - 03.2020
Hairstylist
KUTS BY KERRI/ OWNER
03.2015 - Current
Cosmetologist
Garden Plaza Barber Shop
11.1999 - 03.2015
Diploma - Medical Billing And Coding
Ultimate Medical Academy
Licenses/Diploma in Cosmetologist -
Ogle School of Hair Design
Graduated Diploma -
Sam Houston High School
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