Kerrie McDowell

• Delivered personalized customer service by sharing product knowledge and styling support.
• Maintained sales floor presentation through folding, sizing, and merchandise recovery.
• Processed transactions accurately using point-of-sale systems and payment procedures.
• Supported fitting room operations by organizing garments and assisting guest try-ons.

• Supported community outreach initiatives to strengthen local brand awareness and store engagement.
• Delivered product knowledge and styling guidance aligned with premium activewear customer expectations.
• Resolved guest concerns promptly, maintaining consistent service standards and positive shopping experiences.
• Coordinated in-store events and neighborhood partnerships to drive community participation.

• Developed social media content calendar aligned with club events, amenities, and member engagement goals.
• Managed daily posting, scheduling, and community interactions across priority social channels.
• Created branded graphics, captions, and short-form video to promote swim, tennis, and racquet programs.
• Monitored comments, messages, and reviews to maintain timely, professional member communication.

• Replenished inventory and organized stockroom to keep product accessible and floor-ready.
• Communicated product features and brand story to build customer confidence.
• Assisted with visual merchandising changes to align displays with store standards.
• Adapted quickly to daily store priorities while supporting team operations.

Strengthened content through proofreading and editing.

Applied current editing and photography tools to introduce the latest product.

Uploaded monthly content to the Athleta website.