Kerrie Cieslak
Las Vegas,NV
Summary
Accomplished Senior Mortgage Loan Processor at JP Morgan Chase, adept in documentation review and fostering strong communication. Excelled in regulatory compliance and pipeline management, enhancing loan processing efficiency. Recognized for integrity and problem-solving skills, significantly improving customer satisfaction and training peers on best practices.
Overview
15
15
years of professional experience
Work History
Senior Mortgage Loan Processor
JP Morgan Chase
Downers Grove, IL
05.2008 - 02.2023
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Participated in training sessions designed to keep abreast of changing industry regulations and standards.
- Conducted research into various investor guidelines and provided recommendations for optimal product selection based on borrower qualifications.
- Reviewed and verified loan application documents for completeness and accuracy.
- Worked with third-party vendors to address and clear loan closing requirements.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Managed pipeline of loan applications to ensure efficient processing.
- Trained new loan processors on company procedures and loan processing software.
Education
High School Diploma -
Willowbrook High School
Villa Park, IL06-1988
Some College (No Degree) - Business
College of DuPage
Glen Ellyn, ILSkills
- Documentation review
- Strong communication skills
- Collaboration and teamwork
- Regulatory compliance
- Pipeline management experience
- Time management capabilities
- Fraud detection awareness
- Problem solving prowess
- Ethical conduct and integrity
Timeline
Senior Mortgage Loan Processor
JP Morgan Chase
05.2008 - 02.2023
High School Diploma -
Willowbrook High School
Some College (No Degree) - Business
College of DuPage
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