Kerry Justet
Five Below
Poway,CA
12
years of professional experience
Dynamic shift leader with a strong track record in supervising operations and training staff. Skilled in time management and attention to detail, consistently improving customer experiences while driving team collaboration and achieving sales goals.
Work History
Crew Member
4 Months- Assisted customers in locating products and providing information on store promotions.
- Maintained cleanliness and organization of sales floor and stock areas.
- Collaborated with team members to achieve daily sales goals.
- Restocked merchandise and ensured shelves were well-presented and stocked.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Worked well with teammates and accepted coaching from management team.
Shift Leader
4 Years 9 Months- Supervised daily operations to ensure efficiency and adherence to quality standards.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Trained and mentored new team members on service protocols and food safety practices.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Crew Team Member
2 Years 1 Month- Delivered exceptional customer service in a a fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment safely and efficiently, while maintaining high food quality standards.
- Trained new crew members on operational procedures and customer interaction protocols.
- Implemented cleanliness standards and ensured compliance with health regulations across workstations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Cashier/Online Personal Shopper
3 Years 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, enhancing service experience.
- Maintained accurate cash drawer balance through meticulous cash handling practices.
- Trained new staff on checkout procedures and customer service best practices.
- Worked a flexible schedule and extra shifts to meet business needs.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma
Skills
Customer service
Cash handling
Safe food handling
Cleaning and sanitizing
Multitasking and organization
Time management
Attention to detail
Teamwork and collaboration
Sanitation practices
Availability flexibility
Food safety protocols
Initiative and Self-motivation
Integrity and honesty
Timeline
Crew Member
Five Below
06.2026 - CurrentRead More
Shift Leader
Wendys Restaurant
09.2021 - 06.2026Read More
Crew Team Member
McDonald's
06.2018 - 07.2020Read More
Cashier/Online Personal Shopper
Kmart, Sears Holding
06.2014 - 05.2018Read More
Ramona High School
High School Diploma
Read More