Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesciana Dany

Naples

Summary

Dynamic Shift Leader at Tropical Smoothie Cafe with a proven track record in employee training and exceptional customer service. Skilled in cash handling and conflict resolution, I foster a positive team environment while driving sales through effective communication and problem-solving. Committed to enhancing customer experiences and team performance. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

1
1
year of professional experience

Work History

Shift Leader

Tropical Smoothie Cafe
Naples
12.2024 - Current
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Monitored employee performance and provided feedback for improvement.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Delegated tasks to employees and monitored activities and task completion.

Education

High School Diploma -

Aubrey Rogers High School
Naples, FL
05-2025

Skills

  • Customer service
  • Employee training
  • Team building
  • Cash handling
  • Conflict resolution
  • Time management
  • Employee recognition
  • Shift leadership
  • Role modeling
  • Problem-solving

Timeline

Shift Leader

Tropical Smoothie Cafe
12.2024 - Current

High School Diploma -

Aubrey Rogers High School

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