Keseana Johnson
Winston-Salem,NC
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in front office role.
Overview
4
4
years of professional experience
Work History
Receptionist
H & R Block Tax Services
09.2023 - Current
- Welcomed and assisted visitors and customers with professionalism.
- Scheduled and verified client appointments.
- Directed incoming calls to appropriate departments
- Processed paperwork electronically.
Patient Access Specialist
Novant Health
09.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Work From Home Customer Service Representative
MCI Company
01.2021 - 03.2022
- Managed a high volume of inbound and outbound calls, ensuring efficient scheduling of customer appointments
- Maintained accurate and up-to-date records of customer interactions and transactions, contributing to the seamless operation of the scheduling process
- Performed top performer 3 years
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - General Education
Quality Education Academy
Salem, NC01.2015
Skills
- Data entry
- Appointment scheduling
- Time management
Organization skills
- Customer service
- Attention to detail
- Telephone etiquette
- Filing
- Skilled in Microsoft
Timeline
Receptionist
H & R Block Tax Services
09.2023 - Current
Patient Access Specialist
Novant Health
09.2023 - Current
Work From Home Customer Service Representative
MCI Company
01.2021 - 03.2022
Diploma - General Education
Quality Education Academy
Similar Profiles
Agharese NessAgharese Ness
Tax Professional I at H & R Block Tax ServicesTax Professional I at H & R Block Tax Services
Sophia AlpigerSophia Alpiger
Receptionist at H & R Block Tax ServicesReceptionist at H & R Block Tax Services
Linda TopfLinda Topf
Seasonal Income Tax Preparer at H & R Block Tax ServicesSeasonal Income Tax Preparer at H & R Block Tax Services
CYNTHIA RUIZCYNTHIA RUIZ
Oregon Tax Consultant at H & R Block Tax ServicesOregon Tax Consultant at H & R Block Tax Services
Jazzmin SteeleJazzmin Steele
Server at Razoos Cajun CafeServer at Razoos Cajun Cafe