Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshia Gray

Washington,DC

Summary

Adept in office management and customer service. Excelled in maintaining compliance with security standards and enhancing guest satisfaction. Skilled in data entry and project coordination, demonstrating a keen ability to improve operational efficiency. Achieved a significant reduction in check-in times by 20%. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Reliable, brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Overview

7
7
years of professional experience

Work History

Receptionist

LaQuinta Inns & Suites
04.2017 - 05.2018
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Dietary Aide

Patuxent River Health And Rehablilition Center
06.2014 - 09.2016
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.

Receptionist

The Quality Inn
09.2012 - 01.2013
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.

Dietary Aide

The Caring Place
12.2010 - 08.2012
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Education

Certification - Medical Billing And Coding

Fortis College- Landover
Landover, MD
10.2024

High School Diploma -

Franklin Area High School
Franklin, PA
06.2010

Skills

  • Data Entry
  • Project Coordination
  • Office Management
  • Scheduling
  • Customer Service
  • OSHA Compliance
  • Sanitization
  • Nutrition knowledge
  • Clerical Support
  • Bookkeeping
  • File Management
  • Documentation And Reporting

Timeline

Receptionist

LaQuinta Inns & Suites
04.2017 - 05.2018

Dietary Aide

Patuxent River Health And Rehablilition Center
06.2014 - 09.2016

Receptionist

The Quality Inn
09.2012 - 01.2013

Dietary Aide

The Caring Place
12.2010 - 08.2012

Certification - Medical Billing And Coding

Fortis College- Landover

High School Diploma -

Franklin Area High School
Keshia Gray